Kunsthaus附近酒店

Picked this hotel after a brilliant experience with a Novotel in France earlier this year. First the bad: unfortunately we had the most unfriendly male (tall, unshaven) receptionist check us in. He made some snide comment in German to his colleague as he gave us the keys so I think he knew he was putting us in a dodgy room. Sure enough the aircon in the room wasnt working (a major factor as it was 30C outside) so we went back down to let reception know and was talking to a woman when the rude man jumped in and told us we couldnt move room as the hotel was full (based on the lack of people in the lobby or around our floor, I doubt that was true) and that the technical person had gone home (I was surprised that a 9 floor hotel with over 350 rooms only has one technical person). Went out for dinner and stopped off at reception when we came back to see if they could confirm someone from the technical staff would be in the following day but grumpy man just told us to check with reception in the morning. I couldnt see his name tag but it seemed to be a long name. We mentioned it to a much more friendly receptionist the following morning who said he would look into it after checkout was complete but nothing seemed to change, the aircon still wasnt working so had a second very uncomfortable nights sleep. The Good: the hotel itself is fantastic, seems to be brand new, and is spotlessly clean. Its very close to the train station (less than ten minute walk) and about a 15/20 walk to the Rathaus area. Apart from the broken aircon and towel-warmer in the bathroom the bedroom was quite large and the bed very comfortable. There was plenty of storage space and room for a chez lounge too. There was good (not great) broadband and the TV only had four English (all news) channels. Mentioned the issues at checkout and the friendliest receptionist of the whole stay (think her name was Budda) said that the first guy really should have moved us. Overall the hotel is easily a 9/10 but the holiday was soured by the horribly negative attitude of the first receptionist.

我們在穿越歐洲的旅行中在Hyperion漢堡住了一晚。乘車到達非常方便,因爲酒店位於一條主要道路附近,並提供車庫停車,可直接到達酒店。此外,該位置非常適合觀光,因爲大部分市中心都是步行即可到達的。我們在樓上的一層有一個漂亮的大角落房間,有很棒的景色,舒適的牀,我們三個人(2個成人和一個孩子)有很多空間。早餐很好,有很多不同的選擇。

Top notch employees. So friendly, so service - oriented, so authentic! I don't want to speak about the hardware: It's new and spotless and the quality of the breakfast for a three star chain is much better than you would expect. But extraordinary are the employees I met today. Front office is super friendly and efficient. Can't remember their names but took a pic of them. They are the right persons at the right place. They walk the extra mile. When it comes to the breakfast area I encountered their team leader Maeretha. She is one of a kind. Extremely enthusiastic with a winning personality she could excel in any field. She is very happy with her job and fulfills her role in an exceptional way. If I would be her father I would send her studying at a Swiss hotel school to become the CEO of Hilton Germany 🇩🇪! It was a pleasure to meet her.

由於工作原因，我在「Alte Wache」飯店住了兩晚，從公寓搭乘計程車抵達。接待處的先生和女士的友善、禮貌和服務效率值得稱讚。他們都是關懷和熱情好客的典範，讓每位客人都感到賓至如歸。大廳很漂亮，有老式的時尚風格，雙人房很寬敞，非常乾淨而且安靜。早餐非常好，比一些四星級酒店好多了：混合茶的選擇非常受歡迎，桌子上的鮮花是一份可愛而珍貴的禮物！ 2個小建議：1）早上的服務生應該要多笑一點； 2）不要讓一個人獨自坐在六人餐桌上。酒店距離市中心也非常近（步行即可到達），所以我真的推薦它！

My room was the furthest away possible from the lift. It was in a corner, corner shaped, I felt awfully cramped. There was NOT A SINGLE DRAWER IN THE ROOM! THERE WAS NO WARDROBE IN THE ROOM. There were only 3 hangers to hang my clothes, EXPOSED ON THE WALL. Awfull experience, I feel cheated. I will never use this hotel or trip again. And will block trip.com from being acessed from within my company.

有時我們在酒店,從您入住的那一刻起,不知何故,您就有一種奇怪的感覺。您感覺不舒服和受歡迎。漢堡城庭院就是其中之一。在我們很早就入住的時候,它始於接待處。工作人員以傲慢的態度告訴我們,我們得到了升級。但是“更好”的房間還沒有打掃過。但是因爲我們得到了升級,所以等待房間肯定是值得的。我們關於什麼時候可以期望房間的問題只是得到了實際入住的聲明的回答下午3點。我們可以同時進城,不遠,我們不應該太早回來-下午3點。我們可以把行李寄存在酒店。還有改進的餘地!所以在我們住宿期間有一些類似的小事情。這些都不是大問題。但只是你不斷問自己:“爲什麼?爲什麼他們不做得更好?”停留在開始的時候就結束了。在我們的網上退房後,我們發現賬單是不正確的。然而,在收到一封電子郵件後立即糾正了這一情況。沒有評論。沒有道歉或類似的道歉。關於早餐的一個詞,因爲有很多評論:酒店的餐廳是由外部公司經營的。乍一看,這並不明顯。不過,這個星座也有缺點。例如,餐廳每週一天關門(早餐當然是每週都有)。這對酒店來說是件好事嗎?這是每個人都必須自己決定的事情。但現在早餐:費用:25歐元,如果不是已經包含在房費裏的話。早餐很豐盛。不過,有些東西不在那裏。例如,剛煮好的雞蛋。在這裏,你可以用預製煎蛋、炒蛋之類的東西來做,有些看起來比較冒險。也沒有煎餅或華夫餅。另一方面,有一個很大的素食/素食角落。大多數菜品質量都很高,通常甚至是有機的或德米特。服務及時,周到,友好。餐廳的氛圍也相當不錯。早餐現在值25歐元嗎?是的,因爲餐廳是第三方經營的,經營者也要掙錢。是的,因爲食材質量很高。是的,因爲選擇相當大。不,因爲有些東西,如現場準備的雞蛋菜餚不見了。不,因爲選擇很大,但並不突出。我們認爲,19歐元的價格會更適合早餐。

Paulina 的很棒的服務。她有效地檢查了我進入酒店。告訴我酒店提供的所有服務。她很友好,樂於助人。我讓她幫我支付一張用德語寫的交通票。她看了票,翻譯了,並幫助我弄清楚如何付款。謝謝。酒店正在裝修,但房間非常好。很安靜,可以看到運河的美景。位置非常中心,步行即可到達大多數網站和購物區。肯定會再住在這裏。

The Moxy Hamburg provided a surprisingly vibrant stay for my recent business trip. The complimentary Wi-Fi was reliable for all my work needs, and the hotel's convenient location offered easy access to meetings and the city center. What surprised me was the buzzing atmosphere, a refreshing change from typical business hotels. Highly recommend for those seeking a productive yet energetic stay.

總之酒店都挺好的,可惜有些缺點給我們算平均了。入住的時候在接待處問了我們是不是接種了2次或3次Covid疫苗。證書本身幾乎沒有看,沒有做QR碼掃描。在我們3晚住宿期間,在進入餐廳吃早餐時,這是正確的,所以爲什麼不在第一個接觸點接待處?進入我們的房間(336)時,立即注意到裏面相當冷。如果窗戶打開,空調設置在最低層,那麼正常情況是......同時,一些空的購物紙袋和一些用過的小冊子很可能在清洗過程中被遺忘了。事實上,這些袋子很大,無法監管......更糟糕的是,浴室裏有兩個用過的塑料杯,再次無法監管它們!如果不考慮地毯和椅子上的污漬,房間本身就挺好的,但是非常小的衣櫃是種糟糕的笑話。一間雙人房的一個小儲物間,房間內沒有其他存儲可能性,遠遠超出標準!週日早上的早餐相當混亂,餐廳完全滿滿的。爲什麼不給時間段分配以避免這種情況?這在一些酒店中做了,很有幫助。我們出發的那天上午08.45有人敲了我們房間的門非常驚訝的是,是清潔女工問我們什麼時候離開...,從來沒有在任何其他酒店經歷過這樣的行爲,也考慮到11.00am的退房時間

I stay for 2 nights with a 3 course dinner package both nights. The meal was set (no choice) but was delicious. Service was prompt and cheerful friendly staff. Breakfast had a good fresh selection. Room.was very comfortable & I had.requested quiet room.wh8ch I got.and it was just that with the windows closed at least. Only downside is you can't walk into the centre from here. Not an issue for me as I was alone & on business.