Verified traveler
2022年5月9日
Stayed in a two bedroom suite. Upon arrival the room was dirty, with outdated furniture and missing kitchen dishes/silverware. We had one remote for three televisions, and only four towels for an eight person stay. The carpet in the bedroom had been torn up by a pet from a previous guest. Breakfast had multiple options, but they all tasted terrible. When booking we chose “pay upon arrival”, however hours before arrival my credit card was charged the full amount without my approval or consent. After returning home I noticed my card was charged an additional $50 after check out. I called the hotel to find out why and a young man answered the phone and rudely told me it was a hold for accidentals, and would be refunded. However refused to explain why it was charged after checkout and without my consent. He would not even allow me to speak, just kept repeating himself. Needless to say we won’t be returning anytime soon.
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