墨爾本旅館

我們打了一晚高爾夫球，在 Auberge Du Lac 吃晚餐。角落的房間很可愛，早餐確實非常好（而且是無限量的，也就是說，如果您願意的話，可以擁有整個菜單！） 我根本不明白一些不好的評論- 我們幾乎因為它們而取消了，但很高興我們沒有！我單獨寫過一篇關於Auberge du Lac的評論，確實也很好。

令人驚嘆的美麗場地和開放空間。散步或打高爾夫球的好地方。旅館的角落房間很大，床很舒服。旅館設有 16 間臥室，由歷史悠久的馬車房改建而成。除了週末俱樂部餐廳服務外，接待處、客房服務和高爾夫工作人員都非常友好和樂於助人。我們的住宿包含早餐。俱樂部餐廳週末工作人員需要培訓。第一天晚上我們吃了晚餐。我的凱薩沙拉非常沒有胃口，生菜是棕色的。第二天早上，我們一家四口等了 1.5 個小時的早餐服務，最後放棄了，離開去尋找附近的另一個吃飯的地方。如果俱樂部餐廳得到改善，這將是一個出色的住宿地點。

如果您想知道為什麼這家飯店只有兩則評論，那是因為您來錯地方了。搜尋“布洛克霍爾”。那裡的評論不是那麼熱烈。我們最近在 Melbourne Lodge 住了 2 晚，住宿加早餐每晚 225 英鎊。我們認為它的價格太高了。房間陳舊而且服務很差。

不是一個好的經驗。我們在墨爾本旅館住了兩晚，顯然是唯一的客人。我們希望在預訂前閱讀過評論。我們的房間很破舊，地毯很髒，床頭櫃上還有杯子或玻璃杯的污漬。俱樂部會所提供的早餐很簡單，第二天一位脾氣暴躁的服務員為我們提供了豐富的早餐。選擇非常有限，但如果您喜歡雞蛋，可以用不同的方式吃。你可以吃一片吐司，因為它被切成兩半，所以看起來像兩片。我們要了一份額外的吐司，但沒有送來，但他們給了我們 4 大塊黃油。嗯。為什麼有多種果醬卻沒有可以塗抹的地方？我的主要問題是詢問服務生是否可以用杯子代替茶杯。我收到了一個簡短的“不”。我以為他是在開玩笑。當我指出我的伴侶有一個杯子用來喝咖啡時，我被告知「這不是一個杯子，這是一個杯子」！嗯，那就告訴我了。很高興我們付出了很多才被侮辱。我們覺得工作人員更喜歡來這裡吃飯的普通高爾夫球手。我們實際上已寫信給管理層提出投訴，公平地說，我們獲得了免費住宿。但我只能說，再也不會了。我不在乎它是否免費，我不是一個受虐狂。我認為管理層不那麼煩惱。我們住過更便宜的飯店，有更好的員工和更好的早餐。下次還會來智選假日酒店。

We had a very unpleasant dealing with the golf club General Manager, Lee Williams. I'm not sure how someone who oversees management of the golf club's day-to-day operations "with a major focus on team and club development" has any business commenting on the events that unfolded during our guest's stay at Melbourne Lodge exactly one year ago. He certainly has no business sending us threatening emails considering the ordeal my wife and I were put through. For context, we had our wedding at Brocket Hall and it was ruined by a tragic incident involving a Brocket Hall Estate staff member. To date, Brocket Hall Estate has admitted no fault, or even attempted to apologise for the events that unfolded that day. Their lack of basic human decency is frankly disgraceful. Indeed, how they have handled the matter since then has only reaffirmed their lack of customer care, and compassion that one would reasonably expect of a prestigious wedding, golfing, hotel or restaurant venue. If anyone is considering holding their golfing, hotel or restaurant activities here and would like to hear more about our experience, then I'd be more than happy for you to reach out. Looking at the attached picture, I am reminded of Brocket Hall Estates's Managing Director, Michael Longshaw, who sent us a letter stating that "I do not believe that your celebration was materially affected by the tragic conduct of an individual." The said "individual" was a member of Brocket Hall Estate staff, who Michael attempts to distance himself from. Ultimately, that "individual" was their responsibility as an employer.

We had a very unpleasant dealing with the golf club General Manager, Lee Williams. I'm not sure how someone who oversees management of the golf club's day-to-day operations "with a major focus on team and club development" has any business commenting on the events that unfolded during our wedding day at Brocket Hall exactly one year ago. He certainly has no business sending us threatening emails considering the ordeal my wife and I were put through. For context, we had our wedding at Brocket Hall and it was ruined by a tragic incident involving a Brocket Hall staff member. To date, Brocket Hall has admitted no fault, or even attempted to apologise for the events that unfolded that day. Their lack of basic human decency is frankly disgraceful. Indeed, how they have handled the matter since then has only reaffirmed their lack of customer care, and compassion that one would reasonably expect of a prestigious wedding or golfing venue. If anyone is considering holding their wedding or any golfing events here and would like to hear more about our experience, then I'd be more than happy for you to reach out. Looking at the attached picture, I am reminded of Brocket Hall's Managing Director, Michael Longshaw, who sent us a letter stating that "I do not believe that your celebration was materially affected by the tragic conduct of an individual." The said "individual" was a member of Brocket Hall staff, who Michael attempts to distance himself from. Ultimately, that "individual" was their responsibility as an employer.