I want to warn people about this property: the terms are extremely misleading. We booked this many months in advance, and I saw in the terms on the Hyatt site that there is a non-refundable deposit that stated it was *collected 30 days prior to arrival*. There was nowhere in the cancellation terms or anywhere else that you would also be required to pay this if you cancel prior to the 30 days - or in our case, cancel many months before the stay. I reached out to my concierge to make this point but the property insisted on keeping the deposit despite these very misleading terms. Not only this, but when booking this property via Hyatt we never received a confirmation email for our reservation. The integration between this property and Hyatt is extremely flaky, and I think they aren't living up to Hyatt customer service standards. At the very least, their language on the Hyatt site is not clear whatsoever.
翻譯