Verified traveler
2021年12月28日
Half the property was under construction when we visited. We got a room with loose railing and a big "Danger" warning sign on the lanai door, yet the front desk insisted that it is safe to use.
Being in the construction zone, there's strong chemical odor in the room. Indeed, there're warnings on our neighbors' (both sides) doors that there's ongoing waterproofing. Inhalation of waterproofing agents such as PFAS can cause lung damage. Yet, the front desk refused to relocate us, but instead "kindly" offered to reimburse the first night's cost and waive the resort fee.
These make other red flags of the room, such as the clogged stinky dishwasher and noisy construction starting early in the morning, seem trivial.
After the first night's sleep, we couldn't stand the chemical odor. We told the front desk we took many pictures showing the health hazards in our room (attached with my review). Only then did they move us to a different tower free of construction.
Upon checking out, we asked about the reimbursement of the first night's cost, which they had promised before. Ironically, the front desk said they can't reimburse it because we had paid the trip through **********.
Seriously? Then why did they promise the reimbursement in the first place? They knew we paid through ********** from the very start. I can't help wonder, if we had not told them we have pictures showing health hazards, would they still move us?
The sad part is, people are still assigned to the construction tower.
翻譯