Very run down facility. Room had dirty sheets on both beds when we arrived, there was a dead bug in our bed, dirty pillow cases. The floor looked like it hasn’t been swept in months. The door on our room looked like it got broken into at one point which made it hard to close and open. Got here to check-in after driving for hours for a festival the weekend of staying and had to make an unexpected trip to Walmart to buy bedding so we could sleep on a clean bed when we just wanted to lay down and relax. After seeing the conditions of the bedding when we arrived I didn’t even want to ask them for clean sheets. No one stays at the front desk to help you, they always have a sign up that says “staff had to step away for a minute please use phone to dial “0” and someone will be with you in a moment”. When we arrived to check in no one was at the front desk and we had to wait 10-15 minutes after using the phone to get someone to the desk to help us. The staff was pretty friendly but they need to do better with cleaning, presenting the property, and presenting them selves.
翻譯