Our check-in expert was woeful. We arrived at 2:15pm, at the start of check-in time, to find the reception door locked, no one in attendance and a no vacancy sign up. We were booked in so the no vacancy sign wasn’t concerning but we needed to book in as quickly as possible because we needed to be at a funeral and we were already late due to unforeseen road works.
I rang to contact number from the website, because there was no number displayed at the reception door and received a ‘this mailbox is full’ response so I couldn’t even leave a message. Eventually my husband walked around the back of the building and found someone in the backyard and asked them to open up for us! They were apologetic, but we shouldn’t have had to go to that extent to be able to register.
翻譯