海倫斯堡有接送服務的酒店

Excellent stay at Riva in Helensburgh. All staff were very friendly and helpful. Would definately recommend this hotel :)

非常超值的酒店，房間很大，設施也很好，很幸運我們分到了G層的房間。早餐也不錯，有各種檔次的從8.89-13.89胖子的自己根據喜歡隨便點。停車也免費，酒店有個超大的BAR，下午裏面全是人。離鎮中心也不遠，走路就可以到。

We've stayed here twice before but it has definitely nose dived since then. Place is completely run down, carpets ripped, paintwork all chipped & grubby looking. The rooms are completey bare no bedside cabinets or even a chair to sit on £90 for basically a double bed, no hot water in shower & a shallow wardrobe that doesn't fit the clothes on hangers. Checked out early about 9.45 & requested where in the hotel could we buy breakfast to be told its finished & not good anyway as just serve rolls, we were directed up the road to a cafe. Most staff were lovely but some especially in the bar leave a lot to be desired. The glasses were also filthy and we've came home feeling unwell. Only good thing about the stay was the live band.

Marr Hall is currently being refurbished which had an impact on our stay. Our room was on the ground floor but we had to take the lift down, walk along a labyrinth of corridors, go up a set of stairs to arrive at our room. The corridors we walked along had a disgusting smell of damp which was putrid in certain sections of the corridors. If we’d had rooms there I would have been complaining. Our rooms were old, dated but clean with comfortable beds. Windows had been opened in both of the rooms we had but in one room the windows would not close and needed 3 members of staff to try before they got it shut. The radiators in the corridor were on full which caused us to be so uncomfortably hot during the night. I have coeliac disease and was reassured I would be catered for. First breakfast we went in plenty of time but had to wait at least 15 minutes which meant the breakfast wasn’t being served for much longer. I had no cereal or toast offered and was told I should take some items from the buffet and a couple of items would be cooked in the kitchen. I noticed that guests were using the serving utensils between dishes which meant that there was a risk of cross contamination for me. I thought the chef should have known that and offered to cook my food in the kitchen. I asked if all my food could be cooked in the kitchen which was agreed. When it was brought out I was informed that the mushrooms were not available from the kitchen and the buffet mushrooms were all they had. Really? A large hotel had no mushrooms left in the kitchen? The second morning was better, I got mushrooms but no toast or cereal offered. The staff were lovely and helpful but I wouldn’t return until after the refurbishment had been done. Spa was good so that saved the relaxing weekend we wanted for celebrating my daughters upcoming wedding.

Just Wow , couldn't have had a more pleasant stay, the staff were very hard working, cleaning staff are very special people, work tirelessly to keep it absolutely spotless and it is. new style Ikea style beds, clean all new bathrooms and that new feel about the whole place, couldn't do enough for me and my business associate. Absolute Bargain too for the quality top marks to the lovely owner and always a pleasure to meet lovely people.

nice hotel, calm, just a few steps from the sea, you can spot seals swimming, restaurant correct, staff helpful

我們來這裏度過了一年的週年紀念日,這是爆炸的平均。酒店在可愛的場地上很華麗,水療也很好,但服務毀了。我的搭檔祕密地預訂了氣球,花瓣愛情心和巧克力草莓的房間。在登記入住的接待處,我們已經爲酒店、房間和禮物支付了費用,但他們給我們充電了90英鎊加上50英鎊的押金,當時一切都已經支付了。到達房間時,那裏沒有巧克力草莓,這破壞了我的伴侶不得不下樓詢問他們的驚喜,並詢問額外的費用。在他們試圖辯稱指控後,他們承認這是他們的錯,我們得到了退款。草莓的品種是長大的,但這些包括5個最小的巧克力草莓,而不是40英鎊,這是他們爲草莓收費的。然後我們去吃飯,服務員帶了我的正確訂單,但我的夥伴們給我們的主訂單錯了。然後我們不得不等待15分鐘,他出來,他們甚至從未帶走我的,給了我一個新的,這樣我們就可以一起吃晚餐了。當他來的時候,我已經吃完了飯,一起吃了很棒的週年紀念晚餐。不是。遺憾的是,像這樣的華麗地方被糟糕的服務毀了。

Stayed here for 3 nights as part of a golfing trip with friends to the Open at Troon. Perfect base for the golf and Loch Lomond. Great little hotel, very good breakfast at very reasonable price, really friendly staff, comfy bed, very clean and tidy and excellent value overall. It could do with a bit of a refurb, floor squeaks and windows not double glazed means there is a little road noise, but absolutely not complaining - for the price it is a gem of a place.

Have been here once before and gave it a really good review. Was looking forward to going back but this visit was very disappointing. Last visit we had a standard room but went for a deluxe room. Hugely disappointing. Room was not much different to standard room. Same size, only difference was paper slippers, dressing gown & what should have been a comfy chair but when you sat in it you sank it was past its best. Different headboard & furniture but got to say the furniture in standard room was way better. It had a very old creepy looking mirror on wall. I would recommend the standard room before a deluxe anytime. The cleaning had a lot to be desired, when we entered you can tell straight away no hoovering had not been done, furniture was very dusty, sink in bathroom was blocked. One hand towel between two people. Room was very cold, we complained and a heater was handed into us but told nothing can be done about sink tonight which was fair enough but nothing got done for our entire stay. We left the note on door for our room to be cleaned, nothing cleaned only beds got made. Considering our sink was blocked as soon as you ran the water it started to build up and the push button would bob about in the water so it took time to flow away leaving toothpaste behind, unfortunately the toothpaste was still in sink after cleaners had been in so no sink was not cleaned. On a good note breakfast was good and do have to give a shout out to the girl with the short dark hair , sorry never got her name but she was lovely, very helpful and great sense of humour, also another young girl on reception was very helpful giving us recommendations to visit. Other good point was good onsite carparking.

可愛的酒店,服務友好,設施豐富。休閒俱樂部很可愛,特別是在徒步旅行一天後。