羅蘇諾思萬豪海洋高爾夫度假村(Los Suenos Marriott Ocean & Golf Resort)

Recibimos muy mala bienvenida, no estaba la habitacion que habiamos reservado y nos la cambiaron por una categoria inferior cobrandonos lo mismo y culpandonos a nosotros, cuando el viaje estuvo confirmado y pudieron decir no tenemos lo que usted reservo y asi nosotros irnos a otro lugar para que pudieramos evitar malos momentos y tener la interaccion con el hotel como pesima la peor de todas nuestras experiencias de viajes.

度假村整體來說還不錯，但是很陳舊。泳池提前關閉，工作人員下午 5 點停止在池畔提供服務！池畔工作人員很友善。但與泳池屋工作人員的經驗很糟糕。我為自己、丈夫和三個孩子要了 5 條毛巾。但隨後泳池工作人員問我為什麼一間房間有 5 個人。請記住，我確實預訂了兩個房間。然而，泳池工作人員從未向我詢問過我的預訂情況。 儘管度假村列出了多家餐廳，但其中只有 2 家營業（Hacienda Kitchen 和 Bar Ocho）。我們決定第一晚去 Bar Ocho 吃飯。食物還不錯。然而，我們等了一個小時才喝到飲料！不是食物，而是飲料！然後我們點錯了開胃菜，又等了 45 分鐘才吃到晚餐。最後，我們的伺服器沒有找到，我丈夫不得不從我們的桌子上站起來尋找伺服器。 退房時，我被告知“您的帳單將以電子方式發送給您。”哈哈，前台根本不打算和我一起審查我的帳單，我覺得這很奇怪。我要求將我的帳單列印出來供我查看。退房時工作人員確實列印了它。當我詢問收費的解釋時，他說：“這就是賬單。這些都是收費。”我不得不說，“是的，我知道，但它是做什麼用的？房間？食物？水療中心？你能解釋一下費用嗎？”請注意，工作人員沒有提供費用解釋，這令人失望。 我不打算回來，我絕對不推薦。

住在這裡非常令人失望。這項服務超出了工作人員緩慢和粗魯的範圍。我們被承諾升級為萬豪金卡會員，但後來他們取消了。咖啡館說24小時營業，但很多時候都關門了。我們的鄰居非常吵鬧，一直在播放音樂，工作人員卻無動於衷。還有囓齒類動物在走廊上走來走去。一隻浣熊差點把我們壓倒。看照片。 我們住在世界各地的萬豪酒店，因為這不符合標準。

As always good quality but the prices of everything are very high . Service is excellent and staff very friendly. Very nice resort and very chilled .

Los sueños todo el personal su trato amable y muy familiar excelente , hotel con un tema de hacienda muy bonito , las habitaciones necesita Un cambio o renovación , pero Mi agradecimiento por su buen trato y amabilidad

一家飯店

I had to wait over 2 hours to get my room after the front desk said it might be an hour. Poor lighting in the room. Friendly staff. Limited parking for golf carts and no charging station

I felt like this property was a rip off from beginning to end. Everything is over priced and all of the taxes, resort fees, service fees, incidental fees, ad infinitum throughout the stay was ridiculous. All of the incidental charges were not explained at check in until my CC was charged. When asked to speak to a supervisor her response was "What do you want? Everything for free?" Very poor customer service and staff training. Would not go back.

Three main items of concern. Let me commence with the fact that this is my 6th visit to this property since 2011 and somewhat disappointing. Pool is in desperate need of renovation. As you swim, you will encounter missing concrete, calcium stained tiles, and general disrepair. Room AC is set to save energy/money...if you don't get staff to change background min/max settings the unit will never really get cool (can only get to these if you know how), they will have you in a warm room and hope you don't complain. Encountered two restaurant staff on two different days which were less than friendly and seemed "put out" to do their job. Also watch out for the timeshare sales folks, they call themselves "concierge" but when I asked them to perform customary concierge functions they explained they don't do that. Instead they try to convince you to hear a "presentation" and don't want to take "not interested" as an answer. All else was good.