SureStay Plus Hotel by Best Western Hesperia

Horrible, terrible dirty hotel. Not a best Western Standard, way below standard. Room was stinky, I called front desk and the clerk argued saying it’s non smoking, declined to switch. Requested to speak to the manager was told the owners were not there. I need my full refund, I did not sleep whole night.

非常友好的驚人的人。非常有幫助和善良。房間很乾凈。外面很乾凈

Todo estaba super bien pero el olor a cigarro me incomodó un poco pero nada que no solucionara un febrezee

Gutes Hotel für einen Zwischenstopp. Gerne wieder

Kurang begitu cocok bila bawa keluarga

Bien

Just a quick place to sleep and fine for that. Seems like a questionable area , road noise and nothing updated.

The staff was very nice. The bed was fine and clean. There wasn’t a chair my husband could sit on that was comfortable. He has neuropathy in both legs and can’t sit on a low ottoman and the chair back wasn’t sturdy. The bathroom floors were not very clean. No Kleenex in the room! I know it’s an older hotel but it needs some serious cleaning and repainting! It was definitely not up to the standards of other Best Westerns I have stayed at. The breakfast was not up to standard and wasn’t very hot. I would not come back. Your staff was the only positive!

I didn’t get my refund with insurance and they wouldn’t accommodate changing a name on two hotels I reserved.