芝加哥諾斯布魯克喜來登酒店(Sheraton Chicago Northbrook)

Good environment

Our room was supposedly not available so we had to settle for one bed instead of two. Our room had a used cup full of coffee in it. The bathroom had no light fixture so we had to move a lamp in there in order to use the bathroom correctly. I let the manager at check out know but she brushed it off since we had booked with *******. Completely unacceptable.

Property was clean and safe. Staff was friendly and courteous. There was no mini fridge in the room for carried drinks or medications. The bed was hard as a rock and very uncomfortable for both of us and another couple of friends that stayed there.

When we checked in, there was no soap for the bathroom sink or shower. When I informed housekeeping employees, they said they were out and walked away. No attempt to resolve the issue, they simply were not including soap for rooms. Issue resolved by calling management, but housekeeping did skip our room for refresh the following day. Not sure if this is staff issues or supply issues, but should not become a customer issue.

I have stayed at this property before and was quite satisfied. My recent stay was for 10 days. My room after night 1 was not made up the next day. The rude manager told me that I was not entitled to daily maid service as I was a “long term” stay. I checked with ******* and was informed that the manager was wrong. The manager continued to be rude to me and an additional 3 nights my room was not cleaned after ******* contacted the property to inform them of their obligation.

My stay was very comfortable, my room was large, contemporary and clean. The staff was professional and welcoming. I will stay there again.

I stayed for 5 days, they didn't clean my room for 2 days, it didn't suit the name of sheraton. Even water was not put in the room, I specifically asked for it. I stayed because I had to. don't choose again

The front desk employee (Karen? I think that was her name.) was fantastic. She was the only one there and making everyone feel special and important. She also addressed questions we had and worked to resolve our issue. She is definitely a top notch employee! She made us loyal customers to this hotel no matter where we travel because the level of service we got here was top notch. I also witnessed her dealing with some customers that were not so pleasant and she kept her cool and remained friendly. She’s a great asset to the company!!