At Ease Beach Hotel has a beautiful location on the beachfront. It is located 20 mins from Hikkaduwa hot spots which makes the stay very quite and calm, and as a result you have the beach for yourself. Unfortunately, we experienced an unpleasant stay due to some external customers that came for a beer to a family hotel instead of a pub. While trying to enjoy the beautiful swimming pool at the hotel, these customers were behaving inappropriately and made me feel unsafe. I talked to the staff at the reception, explaining that these people shouldn’t be let inside when the hotel claims to be peaceful stay for families. This situation could have been resolved, if my request was heard and understood. But the next day I saw the same people drinking beer again. I ended up not using the pool anymore as I didn’t feel safe there. We paid a lot of money to stay there and in our opinion it can‘t be that they sell their guests‘ well-being for a few beers. Very sorry for the staff since they were always friendly and met our needs, except the situation explained above in which their complaint management failed. I‘m writing this review in order to notify the owners (Dinesh and Merete)/management since I‘m not sure our complaint reached them (as nobody came to us). If they can handle such things in the future, I can recommend the place
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