威爾明頓新城堡萬楓套房酒店(Fairfield Inn & Suites Wilmington New Castle)

Cet Hôtel ne répond plus au standard Mariott. - Chambre pas propre avec cheveux dans la douche et qui a besoin d’être renouvelé - Déjeuner avec peu de choix. Il manquait déjà de tout vers 8h et table et buffet pas propre.

Eau de la piscine n’était pas clair. Nous ne l’avons donc pas utilisée.

Nice suite upgrade. Overall great stay. Glad I had my sleep mask as the blackout curtains were non existent.

We booked the hotel because it had a pool, informed on our second day that the pool was reservation only, we made a reservation for the next morning, woke up early and arrived to the pool closed because of the cleaning crew vacuuming and shocking the water. Never was able to use the pool we paid for.

Perfect place to stop during our travels back up North from Florida. Excellent room, friendly staff, great breakfast and the use of the pool was a real bonus for my back after sitting in the car for long hours.

This hotel is so nice. Everyone is very friendly and the rooms and amenities are above 5. I will be returning soon

I liked the area the hotel was in. Around a lot of places to eat and shop. I didn’t like how noisy it was when trying to sleep being on the 1st floor.

Picked this hotel specifically for the heated pool. 24 hours after I made my reservation, I received an email informing me that the pool requires reservations and it’s open limited hours until 6pm and closed Sundays. Called the hotel and reserved for one hour. Was informed I could have 7-8 pm. 2 hours past their closing hours. At check in, was told that my reservation for the pool was a day after my check out and this was blamed on me. Eventually, through my persistence, front desk contacted the room who booked the pool and they agreed to share the pool space. Made-up policies, poor communication, evasive service and lack of ownership…. Yes, the hotel is clean and well apportioned, but so are so many other hotels. With so many options in the area, this Bonvoy traveler will not book this hotel again.