We booked a room on September 12th through an online third-party service for three nights in Hollywood, Florida starting November 13th at Greniers Hotel. We received confirmation emails and brought our confirmation number with us for check-in. Our driver dropped us off at the address provided, along with our seven pieces of luggage, as we had just returned from a cruise. Three of these bags were nearly 50 lbs each. My husband went to find the office at this address, only to find out that the main office was a block and a half away. I stayed with our luggage on the side of the road to await his return. Fifteen minutes later, in the 90-degree weather, my husband returned, only to tell me that they didn’t have our reservation on file. Because we had already paid for this room online, we called the online booking agency to see what happened. They confirmed that we did have a reservation with this hotel, and we were there on the correct date. They provided us with a confirmation number, and my husband again walked 1-½ blocks to the office in the heat. I received a phone call from him several minutes later, telling me that the hotel STILL did not have our reservation, even with the provided booking number. We again called our online booking agency, who was at no fault, and they canceled our reservation and returned our deposit. Two hours later, and still sitting on the side of a street in Florida with all of our luggage, we made a reservation with a nearby hotel, The Flamingo, got a taxi, and were dropped off at a new location. To our dismay, we made a reservation with a “sister” hotel that used the same office as the first. However, the hotel received our reservation and payment, so we thought all was well. We learned that Greniers and The Flamingo are owned by Hollywood Beach Hotels. After checking in, we were shown to our room near the office. As soon as we opened the door, we were in shock. The drapes on the only window in the room were closed, and the room was dark and dingy. After opening the drapes, we understood why they were closed, as the window overlooked a sitting area where people were gathered, chatting, eating, smoking,etc. The room emitted a very strong and unpleasant smell of pine cleaner, yet the whole room was filthy. The front door was filthy, and had fingerprints, grime and dirt all the way down the inside edge. A sitting chair near the door was covered with what looked like vomit. The bed had no lamps next to it, but there was one main light overhead with a ceiling fan. The television hung awkwardly on the wall with cords hanging. The kitchenette was filthy, and had layers of dust on all of the walls. There was an air conditioner in the kitchen in the only window there, and it was blowing the dust in the room to the walls. There weren’t enough plug-ins in the kitchen, so they had added an extension cord and power outlet over the kitchen sink. This could prove very dangerous if you had an item plugged in
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