智選假日套房酒店佛羅里達州 - 門户KEYS(Holiday Inn Express & Suites Florida City-Gateway to Keys)

漂亮乾淨，工作人員很棒，而且位置靠近很多購物和吃飯的地方。

I booked before 1pm on Saturday 7/29/23 and i booked a normal room. When a i checked in about 10pm, the check in went smooth at the counter and i was assigned room 237. When i went to the room I discovered that I was assigned a toom for the handicapped. I returned to the front desk to ask the receptionist guy why didn't he tell me the room was for handicapped and he tried to downplay it. He then told me that was the last room available. I went online and saw other rooms available but i was so tired from a 12 hour shift, i just went back to the room. However the bath is not designed to stand in and shower for an able bodied person like me and as such I did not get to shower properly because i had to be constantly holding on to the rails. I feel like I was discriminated against and I am planning to take this further

Arrived and found AFTER i entered the shower that a bar of soap was left from previous guests. My room faced parking lot right next to lobby and there was only a shade- no curtains- therefore my room was illuminated ALL night from the parking lot lights. Arrived at 7:45 for the continental breakfast and found only boiled eggs, cereal with NO milk available, no sausage, no bacon, a few English muffins and oa**eal that was very runny. The coffee was good. Was supposed to stay two nights left after one. Worst experience ever at a holiday inn.

Das Hotel ist ein klassisches Holiday Inn, super für ein bis zwei Übernachtungen in der Nähe der Everglades, aber nichts für einen wochenlangen Urlaub. Es war sauber und wir wurden herzlich empfangen. Das Frühstück war gut. Die Umgebung ist unspektakulär, viele Fastfood Ketten und einige Obdachlose. Der Ort ist für Durchreisende ausgelegt.

Arrived and sent to our room, it was already occupied yet the key worked and opened the door, thankfully no one was there and a potential tragedy was averted, they gave my room away to someone else. Found me another room, not what I had reserved. When we left for the day when we came back our key would not open our door, had to go back to desk again and get new keys again. Very good location but I will never stay at this hotel again. Very poor security.

The hotel was booked on line for one night… we were passing through to Key West. Over the years, we’ve had great experiences with Holiday Inn & didn’t hesitate to book. Once we arrived, we found the condition of the hotel unsatisfactory. I’m sure it was wonderful when it was new…maybe In the 70’s. Everything was very old & smelled musty. Terrible! There were hardly any cars in the parking lot, now I know why. The floor was coming up in the elevator, carpet in the hallways & our room stained & dirty, bathtub old & yellow. We just couldn’t stay there. We’ve never written a bad review, or any review for that matter, but we expected more from Holiday Inn Express. Buyer beware. ☹️ The nice lady at check in said she couldn’t refund our money since it was booked through a 3rd party. So, we found another room at a different hotel anyway, if that says anything. **********, please do the right thing & give us a refund.

OK, so for the most part, the people were super. I think it is management who are to fault with any shortcomings. I had driven each day awaited lot and wanted to chill at night in my hotel room watching TV. That's the problem. No where in any material does it say they do not offer but 4 channels due to their negotiation with cable or satellite complain its. The room was $606 for three middle of the week-non holiday- nights so I paid a lot of money compared to other properties. The other huge problem was the heating or AC unit. If would help if I could set the thermostat for a temperature but I had to figure to turn on heat or cooling, fan speed, and there is no way to tell what the room temperature might be. I caught a terrible cold from this that ruined a good bit of my vacation exploring Kew west and the Everglades due to congestion and a running nose. All I wanted to do was get my room with 4 channels. OK for good, breakfast was in this category--the typical continental fare.

Conforme aux photos. Etablissement propre sauf la piscine mais nous étions dans un jour où il était difficile d'y allait.

I have been trying to call the hotel for 3 days now to complain. When I got there at 11:30 at night from work there was no running water in the building, then I got to turn on my ac because the room smelt like mold and was hot and the ac did not work. I should get my money back.