Homewood Suites by Hilton Houston West-Energy Corridor

ホームページの記載と異なる点があった　毎日の清掃→5日に1回、バスタブあり→シャワーのみ 清掃が不十分で、バスルームのドアレバーを握ったら、埃で手が真っ白になったり、油で汚れたフライパンが放置されていた　スタッフに伝えるも対応されず 冷房が自動でONになり、調整できず　スタッフに伝えるも改善されず スタッフに伝えた際、清掃ができていないのはリノベーション中のため、冷房については私は寒くないけどと、理解できない言い訳をされた チェックアウト前日に清掃があり、その時、初めて、食器洗い洗剤や食洗器用の洗剤、トイレットペーパーの予備などが設置された　次の宿泊客のため？ キッチンが必要だったので、同ホテルに決めたが、洗剤もなく、汚いフライパンなどが放置されていたため、あまりキッチンを利用できなかった 好きなホテルチェーンの一つを失って残念

The property DOES NOT look like the picture they post. The room was dirty, full of dust. The shower was completely dirty, with some yellow stains that flushed with the water, like no one had entered the room in at least 1 year. NOT RECOMMENDED. I felt Cheated.

Hotel was clean, staff was friendly and great location to the Katy location of MD Anderson. Breakfast was palatable but the potatoes were under cooked and the sausages were overcooked. The hotel is undergoing some renovations but the construction was well contained away from our area and no noise to deal with.

So the manager of this hotel is so rude. We had booked through ********** $115 for a room. We called the hotel at 10pm and said we’d be alittle after midnight since we have a newborn. The lady there said they didn’t have any rooms available, that ********** made a mistake. We said ok we’ll call get a refund. We call ********** they said we will call the hotel property and ask to verify. Manager said the room was ready and we didn’t show up. Took matters into our own hands. My wife called the hotel the manager a male was so rude and told her that we were wrong. He said I know what rooms were available even tho he wasn’t there last night. He started raising his voice towards my wife, so I got on the phone I said sir can we talk too the lady that worked that night. He said no, because I know she wouldn’t lie about the room. Then I said sir we don’t have a lot of money, I just want this resolved. He said well you’re wrong you just didn’t show up. Started raising his voice again. Worst manager and experience ever.

Hice una primera reservacion por 3 dias, el establecimiento no tenia una habitacion como la solicite y me resolvieron dandome 2 caurtos separados para cumplir mi reservacion de 2 camas queen. Nos toco agregar una noche mas a nuestra reservacion por cambios en los vuelos. Me cambiaron de cuarto sin buscarme una solucion ni atender a mi pedido de haber desinfectado 2 cuartos diferentes, me toco sacar todas mis maletas y desinfectar un nuevo cuarto solo par 1 noche. Mi resercacion era exactamente igual a la primera reservacion. Gente necia y poco servicial

It was overall good, although during the breakfast time there were quite a few things missing. Like spoons, creamers etc. There was just one lady, bless her heart, running left and right trying to put things in order. I wish she had some help. Also, was hoping for some more variety in the breakfast choices.

This hotel didnt live up to our expectation of a Homewood Suites hotel. The lobby has been remodeled, looked new and modern. However the guest room is dated and need upgrade.

There were a few hairs I the room specifically the bathroom that were not mine when I checked in. The breakfast buffet was out of juice by 9:30am although the buffet closed at 10am on the weekends. I would suggest getting there early. The room was nice and had great black out curtains but the alarm clock time was wrong and I didn’t know how to update the time. So I got up extra early not realizing it was early until I looked at my watch. I would stay again. Loved the fact that they had a basketball hoop and BBQ’s outside for guest to use.

Very spacious, comfy beds, excellent breakfast, quick check-in, nice pool and basketball court