塞爾比新鄉村旅館(The Wishing Well)

Friendly staff easy checking service, the room was clean and tidy and the bed was very comfortable received everything that was expected from a hotel was very calm quiet night to wind down in and had amazing night sleep .

We stood waiting and staff walked passed and ignored us,eventually seated with no talking from server just pointing,unclean table,food all over floor,furniture covered in food stains,two items we wanted were unavailable,when food came one meal was missed off,after much discussion the person who took the order left it off,offered to make me one but would be 15 mins so didn’t bother,we had to ask for cutlery,no one seemed to know what they were doing,tables were left dirty for a long time all around us,could hear other table’s complaining,food wasn’t too bad but mostly dry and over cooked,when I walk into somewhere where I’m spending my hard earned money the lack of greeting should have made me leave,I will not be going again or recommending this place to anyone e.

We stayed here on 2nd & 3rd June. The room was nice and clean but in need of maintenance and repair. The sink was smashed leaving an unhygienic crack to collect germs. (Room 12) The restaurant was grossly understaffed (apart from the duty manager who had plenty of time to stand talking to her friends). The room was full of uncleared tables and the bar itself littered with dirty glasses. Breakfast was nice on Friday morning but the next day we had almost raw bacon doled up on our plates. We had hoped for a higher standard.

Bitterly disappointed with this establishment, rooms are tired looking, returned after eating out at 9:45 pm to find that the bar was shut and no longer serving drinks. They should tell the people who book rooms that the bar shuts early. Not a place I would recommend staying at.

Staff are super friendly and food is expected for the price, lovely homemade chips that pleased the whole family.. no complaints at all! Would recommend to anyone who wants entertainment for their kids whilst they eat in peace, nothings too much trouble

We have stopped at the Wishing Well in the past and thought it OK, but that was several years ago. Sadly, our most recent stay at the hotel was not a pleasant one. The hotel is now looking very “tired” and is in desperate need of refurbishment. The rooms a very shabby with missing veneer from the units, threadbare carpet, loose wobbly toilet seat, grubby shower head, sticky floor in the bathroom. The corridor leading to our room had big dips in the floor and again the carpet was grubby and threadbare. Breakfast was a joke, desperately under staffed in the restaurant. No cups, no glasses, no orange juice no bread for the toaster, no side plates, no ketchup, clay cold undrinkable coffee. The poor girl behind the counter was running round taking orders and trying to refurbish the drinks etc. but seemed unable to cope. £10.95 for a “full English” - what a waste of money. It took ages to come and then they had to apologise because they’d run out of black pudding (one hour after opening). The breakfast was undercooked with the cheapest of sausages, practically raw tomatoes and cold baked beans that seemed to have come straight from the tin unheated. The only saving grace were the staff, who all seemed friendly. At £80 to £95 a night it is far from good value. We won’t be stopping there again.

We arrived the room key didn’t work went back to reception got another card still had problems with it got in after 20 try’s I booked a double room got 2 single beds one bed was broken and they used a mattress in bed base to hold it up one skinny pillow , tv didn’t work all units are dated and egpealing off

pleasantly surprise at the level of service. can't fault it at all.

Staff were brilliant they sorted my problem out i woud definitely recommend this hotel