亨茨維爾南希爾頓逸林套房酒店(DoubleTree Suites by Hilton Huntsville South)

My wife and I stayed one night so that I could be close to the hospital for a surgery the next morning. Upon arrival, I was greeted by a very friendly woman at the front desk. This was sadly the height of our experience. Hardly any lights outside. Not safe. The keycard scanner at the exterior door was barely hanging on by a couple wires and a screw. We get to the room and the door was propped wide open. We had not a single towel in the whole room. Had to go get some from the front desk. No vending machines. Just an overpriced sundry. The bathroom shower stall was terrible. Shower pan not properly installed at all. Water flooded the bathroom taking a shower. Stained carpet outside the bathroom says it’s been like that awhile. Overall, just a poor experience for $200 per night.

Showing its age & appears to be undergoing renovations. HVAC unit in room very loud when turns on. One used bottle on floor between bed & table. No safety issues. Seemed to be a bit pricey.

The staff didn’t seem to care about cleaning my room even when I requested the room to be cleaned. The toilet seat looked kind of dirty when I first arrived. I cleaned that off myself. The lady at the front desk was nice. The suite was spacious. Unbelievable for the low price.

So many issues—some small, some not so much…I have a list to the front desk of things they needed to address. The thermostat did not work, the room was so hot. The ceiling tile did not fit, the floor tile was loose. The Kleenex looked like it was used and then shoved back in the box. Two tvs, one remote and if both tvs were turned on, one of the pictures didn’t come in, it scrambled the whole time. Not to mention the outside was under construction/remodel and looked shady. We stayed in three different hotels in three nights and this was by far, the worst. The front desk told me there was nothing they could do to compensate us because we booked thru *******, a third party. I will think twice before booking thru them again. So disappointed in hotel services and *******.

Great staff, very friendly. The hotel was beautifully remodeled. My only complaint is that the room was stuffy. We could not get it cool enough in the room resulting in an uncomfortable nights sleep.

The suite was a good size but the location is difficult to find since it is right off the parkway and you can miss your turn. There were not that many food options near this location. I also did not like that the parking lot did not have sufficient lighting. The front desk often appeared to be closed which was weird. There was a lot of renovation occurring so noise of construction equipment outside woke me up in the morning. The lighting in the room was also an issue. The lamps did not provide sufficient lightning so it was hard to see items in my luggage at night. They need more lamps or brighter bulbs because it was annoying having to stand right next to a lamp to see my belongings.

Restaurant was poor. Waited over an hour for food after ordering. Staff was not able to adequately serve.

Hotel is nice and convenient however I was given an accessible room and it made for an awkward shower (handheld only, unless you want spray direct to the face) and the room was noisy with clicking sounds and the AC unit. Still good value, though, and I’m sure other rooms would be fine.

The staff was horrible - do not recommend, hotel looks as if it is closed.