Element Huntsville

It was a nice place to stay but note that when you book there are two separate places one for Weston and one for Element it’s quite confusing since they are the same property. Other than that it’s a great location!

The hotel was decent. I wouldn't stay again. Location was convenient tho.

Front desk staff at check in was so very nice and welcoming!!!! She was so friendly and happy

Girlfriend doing this review…Issues began at check in. Did normal checkin procedure & my boyfriend used his card for incidentals. Something happened w/ the computer & we had to do it more than once. Took them longer to make sure his card wasn’t charged twice. Then, my boyfriend asked could he extend the stay until the next day. They explained, since we booked through *******, we would have to make a second reservation, but could keep the same room. No problem. I called the next day to be sure before I booked another reservation bc it’s nonrefundable. The guest rep confirmed & said to make the reservation & just come down & have the key reset. I did that before checkout time. The gentleman at guest services informed me that he saw there were two reservations for me for the same day & didn’t know why. I explained they told me I needed to make another one for the second day, so idk why there were two. He said he would look into it, but he reset my key. Hours go by & my boyfriend took me out somewhere & goes back & goes to the bar to get food…he tells them to charge it to the room & they claim no one is in that room. He explains what all I did to the staff & they keep having to look into it. They then say they need to do everything all over..needing my ID & I’m not even there anymore. I sent my bf the confirmation info from the reservation. We basically just had issues with them from the beginning & the staff didn’t seem very knowledgeable on what was going on.

It was a beautiful hotel. Staff was exceptional! Walking to everything! Wonderful getaway!

I love the facilities here when I come to town but each time I have come there has been a discrepancy with what I booked online and what actually happens upon arrival for checkin the hotel is amazing and the surrounding activities are great as well

The property was attached to a shopping area and we were able to get dinner and walk around without having to drive somewhere. It's close to things to do around town. The staff were friendly and the breakfast was fresh and there was a verity.

Not a good experience. The room was not clean, especially the bathroom. We had two TVs and one remote. The remote didn’t have batteries, so basically no remote. It took them almost 2 hours to bring us new remotes, in the meantime we had to listen to the welcome tv channel. The front desk lady acted like we were wrong by even asking.

I like the hotel’s aesthetics. However the room smelled like a sewer. We reserved the room for three nights however were initially only charged for two nights. Then given a third night but at a much higher rate than what was provided at the time of reservation.