洛克裏菲宮高爾夫及水療酒店(Rockliffe Hall Hotel Golf & Spa)

Beautiful property, wonderful staff, very generous size rooms, great food, and a very festive atmosphere. The staff here are very highly trained and it shows. From check in with Shona, who was excellent, to the food & beverage staff. This property is beautifully maintained, well run, and a delight to stay at. We stayed at Tiplady Lodge, and this was a good decision for us. Loved the view of the old hall from our room. Very generous proportions in the room. The garden is maintained to perfection. Just a lovely property, especially at Christmas time. We loved our stay here, and would definitely stay again. Definitely visit the Bay horse Inn for dinner if you are staying here as that was excellent also.

A lovely welcome and usually lovely facilities. We spent 1k on a spa day group of 4. March 2024. The main issue was that the hot tub was out of order, usually our groups favourite facility to use. The second disappointing issue was the lack of acknowledgment or goodwill gesture on the day or interaction with the team afterward about the out of order hot tubs. This is our favourite to use usually and we received a reply stating that the rest of the spa was accessible - disappointing. Some other things which we understand but wonder about value (The relaxation room is no more and no footwear is provided - the spa can get really busy with high turnover so this was a down side in our groups view, sustainability is the reason but the price is £200 a person - higher than it’s ever been)

From the moment me and my husband walked in the door to the moment we left everything was 100% perfect. Every staff member was brilliant always a smile on their faces and every need was tended to. The room was beyond expectation, the food was absolutely delicious. The only fault I have was my stay wasn’t longer. Thank you so much!!

Gabbies ‘personality’ was mint 5 star would recommend. Absolutely amazing service, very perky and happy, made my day more than once over. I would one hundred percent go again!!!!!!! The wine and dining was superb! However would personally change the uniform. Thank you Gabbie!!

Overall, we had a nice time and if I could leave 3.5/5* I would have done but I’ve gone for the lower number because I wanted to draw attention to things that I felt just let hotel down that I think should be on the money when staying in a 5*: - No “niceties” or little luxuries waiting for you in the room or after night turn down. When we’ve stayed before we’ve had homemade treats like gins, biscuits, face masks and pillow mist - we were staying for my husbands birthday and though I did mention that when asked in my pre-check in phone call, nothing whatsoever was done - not even a token card on behalf of the hotel which is usually just a standard just for staying with a 5* establishment - Rooms were lovely and clearly newly refurbished but I had some minor bug bears in terms of cleanliness again because of the 5* standards - both days I found stick residue on the tea cups, kettle with a fair amount of limescale and tea pot with a small black ring of mould inside. My husband also snagged his sock on part of the wooden floor where it had come a little loose. It also really annoyed me that the room was never vacuumed during our stay - I understand not changing bedding but all services should be wiped down and carpet vacuumed, which it never was. Overall, we were really unimpressed with the Orangery, both for breakfast and our evening meal - the portion sizes are tiny and the quality of the food again doesn’t hit 5* standards. I don’t want this to sound an overwhelmingly negative review because we did have a good time and I thought the hotel grounds, the golf course, my spa treatment etc were lovely but I think this is really a 4* hotel in disguise

Went for Sunday lunch to the Clubhouse which was very good food was excellent with largest portion of meat I've had anywhere the vegetable's were very good 2 of had parfait to start the other had the Prawn cocktail overall the lunch was very good our only complaint was that the plates were cold so consequently by the end of the meal the food was cold

Weekend treat and yet again a 5 stat breakfast at the Clubhouse Rockliffe Hall. By far the best eggs Benedict and English breakfast around the area. Amazing views to go with the food, you could not ask for a better setting to eat top quality food.

Another amazing stay at Rockliffe. The standard of customer service is outstanding- nothing is too much trouble and every detail is attended to. The food is wonderful and the welcome and kindness of the staff are unparalleled. We stayed for three days celebrating some friends’ golden wedding and it was wonderful. It’s difficult to explain exactly how good the service is until you experience the kindness and care which is shown by every person in the hotel.

We have stayed at Rockliffe a few times and every time has been fantastic however this time a few things have began to slip at this awesome place. Firstly the good… The rooms are spectacular there’s no doubting it they’re large and everything is to the highest standard. The SPA is also superb and very relaxing and was a fantastic get away like it always has been. A few of the negatives was the food in the clubhouse. The starter I ordered was Ham Hock when this arrived it was simply inedible and I mean really poor. I then ordered the Wagyu burger and this was cremated when it arrived and tough. The clubhouse was empty and me and my wife drank 2 Guinness and 2 Malibu and cokes. We paid our bill at the end and thought it looked a bit heavy. We checked the itemised bill as we left to find we’d been charged for 3 lots of drinks totalling £15 extra. Good job we checked. Added to this a service charge of £13 was added and I was asked if I wanted to pay this with the waiter in close proximity how can you say no. The service was OK but nothing extraordinary. I have to say the whole clubhouse experience was very poor and not in keeping with this fantastic hotel. We were then told once the issue with the drinks had been proved that they couldn’t refund us and they had to fill a form in. On check out the next day still no refund could be given and now days later I’m still waiting for the refund. This hotel is so good but in future if I stay here I will not be eating here and will go to the Bay Horse a local pub not far away from the hotel or will simply do a SPA day. The lady on reception did ask if I wanted a manager to contact me in regards these issues but I don’t see what would have changed. The experience is still the experience and we left relaxed but with a slightly sour taste following the clubhouse.