Appalling experience at this hotel. We had a paid booking from 31st of july 2022 to 2nd aug 2022. We had requested early checkin and also confirmed by the hotel staff a day prior that early checking is possible with an additional charges, which we agreed to pay, but denied early checking upon arrival. The guy at the reception is perhaps the most inefficient, unprofessional hospitality staff I have ever came across in my diverse travel experience. He did not even acknowledge our present, did not even offer a seat. Totally closed off and not at all communicative. The numbers that were shared with us by the booking partner makemytrip were all switched off or non responsive. We choose this hotel for its closeness to the location we were visiting but ended up having worst experience on our life, being exhausted from sleepless night due to an early morning flight and being stranded at banjara hills trying to call to check availability of nearby hotels was a sheer nightmare.
翻譯