65 評價
伊比沙W酒店
聖埃烏拉利亞|距離Passeig de s'Alamera0.32km
We have just returned from a trip to Santa Eulalia staying in a different hotel. My Dad came on holiday with us and on the Tuesday morning of our holiday went out on a walk himself to visit some places he’d seen in years gone by with my Mum. Unfortunately he seems to have blacked out outside the W Ibiza and was found by staff in a pool of blood. The staff not only helped him up and called an ambulance but they also phoned me and made absolutely sure that I knew what had happened, what hospital he was getting taken to and how to get to him. I didn’t get a chance to call back and thank them later in the week but I was even told to phone back if there was absolutely anything else they could help with. They couldn’t have been more empathetic, helpful and caring. My Dad spent the day in hospital and was let back to our hotel late that evening when his vital signs had improved after many tests and with an extensive report to take to his own doctor. I’ll also email the hotel directly once I get contact details but I really felt that potential customers should know just how helpful this hotel was in a crisis. I can’t thank them enough for what they did for my Dad. It was a dreadful & shocking thing to have happened but I think he considers himself very lucky that it happened where it did.
不錯
76 評價