蒙納圖爾西別墅度假村(Tulsi Village Retreat Munnar)

The best ever memorable stay of my life in this resort. Outstanding hospitality, mesmerizing views from this resort.i highly recommend to everyone consult to their resort and take your peace available are all facilities are here...

Worst ever experience i had, 1st roads were very worst to reach there and there was no parking as they said ,Until booking the response was good from there side, after cancelation i tried them many times for an refund but there was an no response from there side , after a long connect they said refund is not possible and there words were not strong , Seriously I'm done with them.

We traveled to Kerala as a family of 5 in the 1st week of November 2022 and chose Tulsi Village Retreat for a 2 nights stay. Pros Courteous staff River view dining space. Cons 1) No dedicated parking space. You will have to hand over your keys to the staff and they will park somewhere around the retreat, wherever they find space. 2) Total mismatch between what you see on apps like MakeMyTrip and what you get. We booked a Villa and a small cottage. The small cottage was the tiniest space that you could imagine. It could not fit 1 person properly and they give it for 2. It wasn’t clean at all with spider-webs all around the room. The pillows were completely damaged as well. There was no room for any comfort in the little cottage. So we asked if we could get an upgrade to another villa and we were lucky to get one. But that made our experience even worse. We found the room to be dirty with hair strands on the pillow (photo attached). The dustbin wasn’t cleaned and had 1 used diaper in it. The room was smelling of dampness and there wasn’t freshener. Hygiene was a big problem in both the villas. 3) They do not have fully functional kitchen. Given the location of this retreat, having a full functional kitchen is a must as there are no eateries/restaurants around it. We had informed the staff well in advance (2 hours prior) that we’d require tea as soon as we reach, but we were told that the milk got over and there weren’t any means to get more. We took it upon ourselves and went around shopping for milk and could not find even a single shop that had a milk packet. 4) Icing on the cake - We found a hair strand in the puttu that was served in breakfast (photo attached). So hygiene was a huge problem in this place. We decided to immediately pack our bags and let go of the other night stay. The manager owned the situation and did arrange some refund (not equal to 1 night stay for 2 villas) but him owning the situation was a respite. Overall, if you’re looking to relax and unwind, then I will not recommend this place. If you’re traveling with small kids, then do not choose this place unless you don’t mind carrying baby food essentials with you.