Although the hotel LOOKS nice and is well designed, it is so poorly operated and managed it really ruined our stay. It all started at checkin when on my booking I had requested two adjoining or adjacent rooms as we have 4 small kids and total 7 in our party. I was given two rooms on two different floors. It wasn't until I complained loudly and explained my written request that they finally accommodated us. They only gave us one key for each room and since the room requires a card key for power and air con I asked for an additional key to which they wanted more money. It went down hill badly from there. When we got to the room the kids quickly realized that both rooms doors never locked and anyone could just walk in our rooms without a key. (This was recurring throughout the stay) Next was that the room air con remotes didn't work because the batteries were dead. Next were the non working TV's. And then the broken safe. Then the non working refrigerators. After that was the non-existent hot water. That one really pissed me off as the staff decided that I was an ***** that didn't know how to operate a faucet and they were going to teach me how to turn it on after I had waited over 10 + minites for hot water in the shower, bathtub and sink. How insulting and belittling to me to think that I don't know how to turn on hot water. Ultimately the hot water that evening was at only 37c. The errors continued throughout the evening until bed with the room, towels, internet, etc. During that evening I asked to speak to a manager about my issues as they were far too numerous but I was told there wasn't one available until Friday. So I told them I wanted an appointment on Friday. Our next morning we went to the restaurant for our included breakfast. Although there were 9 workers from my count and only 4 guests we got zero service at all. Not to mention the food was all cold. Their selection was purely Philippino and very few options either. My kids had toast for breakfast. We then went swimming in their pool. It's a nice view there on top but unfortunately there were no towels for us and the bathrooms were disgusting with no way for us to wipe or clean ourselves. Can't imagine how many get back in the pool like that. Surprisingly, they did have hot water there. When we returned to the room, none of our room keys worked for either room. We got news keys again. Then as we were getting ready to leave I realized that one of the keys they gave me could actually open ANY ROOM IN THE HOTEL. I asked one of the front desk people to accompany me while I showed them and they KNEW they had given me a master key and were ok with it. What ??? Later that morning we left for the day and returned at 430pm. I anticipated meeting the manager upon my return but unfortunately they arrived at 2 and left at 4 and they decided since I left the hotel I didn't need the manager anymore. Upon returning to the room we found out that the room doors were unlocked
I booked 3 rooms, 1 suite and 2 deluxe rooms, for 3 days and 2 nights for our wedding. The first night my fiancé had a problem with their bathtub. While he was using it the water leaked from the tub and it was flooding the floor of the bathroom. I called 3 times for room service but no one came to clean it up. I also asked for plates because we wanted to eat in our room but again no one came up to bring the plates I asked. The highlight of the catastrophic stay with them was when we checked out after our wedding. We were packing all our stuffs to bring home when 1 of the staffs gave us flowers that was put together with our stuffs from the wedding thinking it was ours as well. After an hour they called saying those flowers were not for us and it was from another wedding, asking us to bring it back because they needed it. We brought it back and spent our own money for the taxi, and they kept calling us asking if it’s already on the way when in the first place it was there fault for giving us the flowers. Flowers were delivered and they didn’t even paid for the taxi when it was delivered. We were the ones who paid for it. I am so disappointed with what happened for the whole 3 days of staying there.
在我最近入住Injap酒店期間,我發現整體體驗相當愉快,儘管有一些可以改進的領域。嗯,入住很順利,工作人員盡一切努力確保我在整個住宿期間的舒適。
房間本身很乾淨,佈置周到。酒店的位置是另一個顯著的優勢。位於SM City Iloilo前面,交通便利。
總的來說,我們在Injap的住宿是積極的。我會毫不猶豫地推薦給其他人,並考慮將來再次入住那裏。
As a business traveler, my top concern is the safety and security of the hotel that I am staying. I was pleased with my stay in Park Inn Iloilo because of how secured it is in the hotel. It reminds me of my stay in Conrad Manila; I would say Park Inn is the best hotel I have stayed in Iloilo so far. Already booked another 2 nights for my next business trip in Iloilo next month. Thanks to Hello Mga Beshies for the recommendation on where to stay in Iloilo. :)
The location is good, near the night-out areas, fast food chains, and a mall (SM). The hotel was clean and organized. However, the only downside is their lack of responsiveness across all forms of communication. Phone calls just ring without being answered, and their landline, website, and Facebook pages are equally unresponsive. Despite a slight delay due to a problem with the keycard, the stay itself was great. The rooms are clean, and the staff are nice and polite. The greatest selling point is their cheap price.
不論是商務還是休閑旅客,阿崔雅瑟達酒店都能讓您的伊洛伊洛市之行變得更加美好而難忘。附近很多景點,包括Club21、The Harriet Cruise和Funatix都離酒店不遠。酒店坐落於伊洛伊洛博物館邊,附近還有很多景點包括Smallville Complex和Miagao教堂。酒店為您在客房內配備了國際長途電話、雨傘和熨衣設備,所有入住的客人均可便捷的使用。有飲水需求的旅客,酒店還為您提供了電熱水壺和咖啡壺/茶壺。浴室內提供拖鞋、24小時熱水和吹風機,讓您感受到賓至如歸的享受。在酒吧點上一杯消除一天的疲勞,對於旅客來説是一個不錯的休閑選擇。如果您喜歡安靜的用餐,酒店可以提供房間送餐服務。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Dulgies Desserts and Cafe(東南亞菜)、Nothing But Desserts(咖啡店)或Toninos Ristorante(意大利菜)品嚐下一流的推薦美食。酒店種類繁多的休閑設施能為每一位下榻於此的您創造多元化的休閑空間,這其中包括按摩室和健身室。酒店的會議廳和商務中心提供優質服務,是眾多商旅客選擇入住這裏的原因。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
訪訪客2023.04.27
The room smells so romantic..the services are good. I don't have any problem upon staying there. The food serve on the dining area is very appetizing, and the crews are very respectful. I had a very nice stay in Seda and the people from the guards, front desk officers, and crews are very courteous.
Castle Chateau Iloilo is located at the heart of the city, walking distance to museums (Museo Iloilo and National Museum Western Visayas) and Malls. It's a few minute drive from Robinsons, SM and Festive Walk Mall. There is also a bar on the ground floor of the hotel. However, due to our busy schedule we were not able to check out their pool. The hotel design is literally like a castle. I love how approachable their hotel staff and how they searched for the nearest beach that they can recommend to us as a tourist since we did not push through with our Guimaras and Gigantes island trip. The guard also always secure our parking slot. Our whole stay in the hotel went smooth and without any problem. The family room that we booked was also very spacious, to think that it's just me and my friend. Our room also has two balconies which is really cute. I like that even though it's located in the heart of the city, I did not hear any noises in the room from the main road. I'd definitely choose this place again when I return to Iloilo.
訪訪客dinner buffet to celebrate 2 birthdays in the family. roast beef and mash very tasty and succulent. pasta station had lots of choices. samgyupsal station a bit sad-looking but enough to satisfy your cravings. a selection of filipino dishes were very satisfyingly good. will definitely come back! thanks to the team for looking after us, well.done!
The 21 hotel in Iloilo city are the most affordable, value for money and offers delicious food. Rooms are spacious with TV, AC and ref. Really worth your money staying here. It is also located in a prime area where fast food and restaurants that offer Ilonggo cuisine are an option.
I would like to bring to your attention an unpalatable situation which we found out after our check out. This has left me troubled as I made every effort to solve the issue. My Green iPhone 11, with clear case and pictures of the kids at the back was left at Room 207 last Feb. 20,2022. With confirmation from my kids, brother and our helper the phone was kept under the pillow before checkout. However, we went back to check last Feb 21,2022 to inquire if they had seen the phone, but they reported that they did NOT. I am not gonna leave a review, send an email, etc. if we are NOT sure. There's no place for us to check aside from this hotel. Right after our check out, we went home straight and the phone was missing already. 'Tho we take responsibility for this act of negligence and apologize for it but we do hope that they will help us solve the issue. *pic for reference
KKarenWe had a wonderful stay at this hotel! The staff was friendly and always ready to help. The room was clean, comfortable although not so spacious but it was a relaxing stay.Thank you. Was not able to pic . sorry