「The hotel was in a quiet location, the pool was nice.
Unfortunately our room was very disappointing. In our first room the AC was not working. Maintenance came to fix it, there was a slight improvement but still not great. Then whilst opening the shower door, the door fell off the wall. This looks like it was because the door had not been maintained. This is not what you would expect in any establishment - let alone a 4* hotel. It also had the potential to be very dangerous, luckily I was strong enough to hold the weight of the door before assistance came. The hotel moved us to a new room and gave us a nice selection of food in our new room which was nice gesture although we would have expected more. The AC in the new room worked well so the room change was welcome. Unfortunately, the fridge in the room was leaking internally so we had to throw away food that we were storing in there as it became damp from an internal leak. One of these occurrences we could probably accept but to have three issues with repairing is not what I expect from Accor. The hotel needs serious maintenance!」
「Wunderschönes Hotel (mehrere Riads quasi in einem Haus). Bezaubernde Gartenanlage- schöner Pool und extrem freundliches Personal. Egal ob die Rezeption oder das Service Personal- eine Freundlichkeit, die man sonst kaum erlebt. Besonders Yousef war unendlich bemüht. Wir wären gerne länger geblieben. Nur zu empfehlen.」