戈侖有Wi-Fi的酒店

「We booked a total of 5 nights through Trip.com. Unfortunately, 3 of those nights were unsuitable for proper rest due to serious problems with the room. There was an extremely strong and unpleasant smell coming from the bathroom, which persisted for a long time. We reported the problem several times to the reception and also contacted the hotel by email, but unfortunately the issue was not adequately resolved. The smell was so strong that when we left the hotel, our clothes and personal belongings had absorbed the unpleasant smell, as well as the strong scent of the air freshener that was used to try to cover it. We fully understand that a technical problem or unpleasant smell may not necessarily be caused directly by the hotel. However, we believe that dealing with such a problem properly and in a timely manner is the hotel's responsibility. We booked this hotel in order to relax and enjoy our holiday, but unfortunately this was not possible. This was particularly difficult as we were travelling with our 8-year-old child, and our sleep was significantly disturbed for 3 nights. Despite reporting the problem several times, we did not receive any compensation or adequate solution from the hotel during our stay. We were also disappointed with the breakfast. We found the selection to be very limited and repetitive, and in our opinion it did not meet the standard we would reasonably expect from a 5-star hotel. Overall, we feel that the quality of the service and the conditions during our stay did not correspond to the standard advertised for a 5-star hotel.」

「還不錯的 酒店有自己的海灘和游泳池 還有沒寫上去的雙人晚餐，烤肉非常好吃 不過到的那天下了大雨，所以海灘方面的體驗沒有體驗完」

「房間很整潔涼快,早餐值得稱讚,位置戰略,但訂房時被告知即使付了2人費用也無法在房間裏有客人,我感到很震驚。我從來沒有被告知這一點,當接待員在我客人面前告訴我這個權利時,我感到尷尬,幾乎拒絕了我的請求,在她接受之前,她花了近15分鐘才接受,因爲她正在努力理解我的英語。如果大人不能在酒店裏與訪客保持隱私,你期望他們在支付兩人價格後與訪客一起住在哪裏?太尷尬了,第二天不得不搬到別處。」

「花園非常美麗,但是在辦理登機手續後,我從地下停車場乘電梯上電梯,並換了鑰匙,說我將房間換成更好的房間。那是一間小角落房間,我抱怨了,但我不接受房間已經離開,溝通很困難,所以我放棄了,但是非常火。 早餐很好。」

「至尊酒店真的超出了我的期望。從房間到工作人員的溫暖的每一個細節都反映了卓越的款待。海景令人歎爲觀止,設施一塵不染,早餐的傳播提供了當地和國際選擇的完美平衡,測試絕對令人驚歎。 讓我的住宿脫穎而出的是團隊的專業精神和友好。他們總是準備好幫助,無論是當地推薦還是安排小接觸,讓我感覺作爲客人的價值。我會毫不猶豫地推薦這家酒店給任何訪問杜勒斯的人,無論是休閒還是商務。這是舒適,質量和地道的阿爾巴尼亞熱情好客的理想融合。如果我能增加更多的星星,我會😀」

「人力很,很友好,阿爾布斯尼餐很不錯,便宜。不幸的是,我們給了一個非常簡單的房間,3個人擁有非常緊的室,不是我們預訂的。」

「優秀」

「Feedback Following Our Recent Stay Dear Management team, I tried to enjoy the stay but there were items that were very unprofessionally done. In our toom the TV was on NO signal were i reported it 3 times and then i gave up. Bathroom mirror light was not working with wires coming out from behind the mirror which were dangers. In the room there was no rack were you put the luggage we have to put it on the floor and we need to neel on the floor get out our items from my luggage (a person of 62 year old). We were at the 2 second floor and smell of rubbish was coming from the lifts shafts and from the stairs mostly all 6 days in the hotel. Food was Good but it need to get better with better training. I could see in a particular days the team was driven well and in order other days everything with the flow. At the entrance there is a pool on the left side but when you swim or walk in it pool bed tiles come out and missing this is very unprofessional work of upkeep. THe main pool which is the most centre of attraction which is nice and good they never hover the pool floor, when move in it you can feel the dust gravel under your feet. Waiters in the bars in some days were so exposited working for long hours in the hot environment staff cant stay for long time in such conditions. Pool floor deck needs high attention in the main whole they got tiles broken and not leveled you can easily get an accident. Wifi in the pool areas were not all supported and in the areas that were reached the banquet of internet was low. I work in hospitality and to improved your standards the management team need to go to the table and start working in the areas to get better and more profenialy. Serving the clients is not an easy job but there this that can make you all better and in higher standard. I'm not saying that everything was wrong but to get high level the management team need to work on several areas as i mentioned. I am not write this to make you feel bad but you have a wonderful place but with the new competitions around you can lose the market and the clients so start making yourself better and all staff work in teams with good strategy and results. At the end I don't need any compensation but its can help you be better. Regards, Grech (CEO in hospitality) I will not upload photos I don't want any harm. But I you need to seen on what i was referring I will send these to the management only.」