I booked a room with WotIf and something went wrong in the booking process. This was a day before the Pink concert, where accomodation choices were slim, and without a booking, I was facing having to sleep in my car. After calling Rydges direct, trying to find out if I had a room or not, I was blown away by the service from Jack and Hannah on the front desk, who went above and beyond to help. Both were friendly, helpful and solution focussed. They organised a room and helped sort out issues with WotIf. I am eternally grateful to have someone help sort this and couldn’t fault the service. I note, the accommodation is slightly dated, but the room was clean and comfortable, and allowed a good nights rest - what really matters. A massive thanks to Jack and co - keep smiling mate.
Think twice before booking this hotel. The room I stayed in felt dated and despite arriving in summer no fan or airconditioner had been turned on for me. Reception doesn't open until 9am and closes at 5pm. Outside of these hours you need to complete an online form and wait for confirmation which only comes an hour or so before arrival (I had to ring to confirm arrangements as I was concerned that I wouldn't be able to check in). Another online form is required to be completed if check out is needed before 9am. Prior to my stay I enquired about the gym and was told the treadmill was broken. I went to use the gym to discover it wasn't accessible until 9am despite the compendium indicating gym opened from 7am-7pm (even these hours aren't convenient for business travellers). When attempting to leave my floor the lift was held up for quite awhile by trades people arriving and holding it to stack materials, they indicated on the way up they'd be holding it for another 10 minutes before it would return!
Booked in on Friday 5/5/23 for a nights stay .. given card to open door, after several attempts & door not opening husband went to reception and was given another keycard.. opened door and walked in and within a few minutes realised room already occupied by someone rose.. they weren’t in room.. thankgod! Husband went to reception while I waited with bags.. given another room on Different floor away from the friends we’re were holidaying with.. after shower I was feeling quite anxious about being in someone else’s room so decided to go to reception to lodge a complaint .. was basically ignored and receptionist actually shrugged her shoulders. I told her I would be complaining to management and again she looked through me and just sort of shrugged again.. at no point did she apologise .. a sorry might have gone a long way?? I left there feeling I’d done something wrong.. I wouldn’t stay there ever again
We stayed 12 nights in a 2 bedroom unit. The unit was functional and clean, although the carpets needed shampooing or replacing - made obvious by the black on our bare feet. The beds were comfortable, the kitchen had sufficient supplies to support basic cooking. We booked directly which meant we had basic service in the room including trash pickup, midstay linen change, dish, dishwasher and laundry detergent, as well as tea and coffee. The staff were all polite, pleasant and willing to help. There are restaurants close by and a grocery store within walking distance. We walked to the harbour, ferry, and the Strand; however, those with less mobility or less time would need to take advantage of the plentiful scooters or have a vehicle. Most of the units require walking up one or 2 flights of stairs. We stayed on a 3rd floor unit which I appreciated as it meant no noise from above.
Was such a beautiful hotel in the perfect location. Staff were so friendly and helpful. Would definitely stay here again. Room was lovely. It was comfortable and pool area was nice. Such great value for money. Exceed my expectations. Restaurants are just a step out the door.