「The check-in clerk when I called said they were pet friendly, and that is why we booked. When we checked in the desk clerk was very pleasant and understood our needs. There was no issue with our furry family certified support member until we came to get our breakfast. There was only a couple of people eating and we brought our dog in his support stroller to eat before leaving for the day. After we started getting our food, the young man at the desk came over to ask about our dog. Then he saw the support services vest and said okay you're fine. The some more folks came into the food area with children running all over the area. This alerted our dog to warn us as a child came running toward us. Our dog alerted us with a few barks and then the young man desk clerk came over quickly and told us we were not allowed to stay because of the barks. Yet, he never said anything to parents of the children that were being unruly and running all around the lobby and food area! The Marriott company, whom I used to have respect for their compassion with guests that have disabilities, I no longer have! There needs to be some major changes with certain staff members that are not knowledgeable enough and they need to go do some better training! This location needs some serious internal look by Marriotts upper management for the improper actions by this one desk clerk!」
DDisabled VeteranNice atmosphere, dog friendly! They have a list board that has all the dogs names that are staying there...very nice breakfast too! The hot tub and pool were not available as they were being painted. The last night it was all finished and refilled, but there was night road work going on for the on/off ramp to the Interstate right next to the pool area. That just turned us off from going to try and relax.
HHenrique RegaladoIt's rare that I ever have a complaint about Holiday Inn Express. But this time I was there for business and unfortunately I wasn't able to spend the night because my work schedule changed but for the time being that I was there the TV didn't work I was going to call downstairs and have someone take a look at it but I ran out of time it was kind of strange that the TV was unplugged and when I did plug it in the Box was not connected to the TV there was no adapter so there was no point. I've always had a pleasant stay at this particular Holiday Inn Express and every other one. This is the first time that I experienced this mishap. Hopefully next time, this won't happen again thank you for your understanding, have a good evening