The Loch Fyne is in a fabulous position and is a quality hotel but we found the service and food quality in the Bistro to be below expectations. Because of the orientation of the accommodation wing there are limited sea view rooms available but our Classic room was a good size, clean and a comfortable bed. En suite was a good size with a large shower. The Pool & Spa are very good with full access for residents to the Pool, Salt Room, Steam Room, Outdoor Hot Tub with Sauna, additional charges only apply for treatments and special experience packages. The Loch View bar & Cladach Mor Bistro are also very comfortable but we found the service to be overly casual and lacking genuine hospitality. In particular we were surprised not to be able to check and sign our bill to our room account each evening, even when I asked to do so, and at check out on leaving the hotel there were discrepancies which were difficult to assess and challenge at reception. In retrospect I believe we were overcharged for some drinks and in the circumstances I regret not having withdrawn the "optional" service charge from our bill! My biggest food disappointment was the Loch Fyne Linguine dish which I expected to have fresh Prawns & Crab befitting the Loch Fyne location. What I received was a plate of overcooked pasta with probably frozen shrimps, finely flaked crabmeat in a bought-in seafood sauce. With hindsight I should have returned it directly to the kitchen! I believe this was the Crab & Shrimp linguine from the lunch/lounge menu at 2/3 the cost, nothing like the photo on the Bistro page of the website! Unfortunately these issues have led to an overall disappointment with our Loch Fyne experience.
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