機場-東南凱藝酒店(Quality Inn Airport - Southeast)

I would NOT recommend this hotel! Came from Atlanta and only needed it for 1 night and we were freezing the entire night! Called the front desk 3 times and he didn’t seem to even care! In addition we woke up to snow outside which made it even worse because it had gotten colder!! STAY AWAY

The first room they offered smelled like an ashtray. The second room we took was almost as bad but we took it because we were tired. There was a fist sized hole in the bathroom door. There was someone else’s hair in the shower. The shower doesn’t get hot. There were cigarette or blunt burns on the bed spread. The air conditioner was off when we arrived so it was hot. The remote was taped together but it didn’t matter because it doesn’t work anyway.

There was nothing we liked about the hotel. The staff was very rude and told us not to destroy his hotel room which was old and dirty. He took a $100 deposit from us and was offended I asked for a receipt. He argued with my elderly mother when she told him that his comments were uncalled for. He wanted to cancel the booking at 11:00pm and told us to go elsewhere we pre-booked for 3 nights and paid in full online. The room was old and dirty, the towels were yellowish and not clean. The bathtub was dirty, the floors were dirty. There was a used tea bag left in the coffee/tea machine. I used one pack of disinfectants to clean the room. There was no security chain on the door it was broken off and the door opened to the outside, I had to use the old chair which was peeling off to jam the door handle to feel safe. Coffee was stale and old, the bagel was stale and hard. We stayed 1 night and checked out. I would not recommend that hotel it wasn't up to par for the price.

The facility was old, the service average given the rate was high because of a local event that weekend. Had I not been going to the Barber Motorsport park that weekend I would not have expected to pay $199.00 a night for the room.

Not a pleasant stay. Front desk clerk was nice, but not at all concerned about my room not having functioning air conditioning. My room was hot and muggy and I was not able to sleep the entire night. I went down to the front desk, and the clerk, nonchalantly said, sorry. Shrugged his shoulders and told me nothing he could do. I asked for a different room, but refused. He claimed the hotel was booked solid. Meanwhile, it was midnight, plenty of parking spots open, and I walked around the property where there was visibly plenty of rooms available. My frustration is that I believe he refused to give me a different room, so that he didn’t have to clean my original room. I believe prior guests refused my room prior to my arrival because my room lights were on, the bathroom was not clean, and the AC was on full blast blowing hot air. All the rooms that appeared to be available, had all the lights turned off, and the AC units were NOT on. Although the front clerk was nice, I wholeheartedly believe he was not honest with me, showed no remorse or empathy for my situation. Needless to say it was a hot sleepless night. Unfortunately because of my poor experience, I would hope to receive a refund, even though the clerk said there was nothing he could do. Also, I would never recommend this hotel to future guests.

We got in late from a 12 hour drive in the cold and icy road. Checking in & out was quick and easy. Staff polite.

Horrible! Booked and when I arrived reservation wasn’t available! Left at 11:45pm with my daughter to try to find something. Poor!!!

wanted to get wake-up call but the phone did not work. Did not want to go out of my room in Birmingham, at night. Duh! room was clean and area outside was quiet.