The property is in need of overhaul. There are too many things to list. on few things
Pluming, air-condition thermostat, staff on vacation so they have no back up plan, no breakfast services, the shower water flow not working, the nobs are old, and not functional, is a shame because is a very good location.
I booked two rooms, and we had to leave the property, my one old child got a cold due to cold room, at a temp, of 42 degrees, and the heater was not working. The technicians needs to be trained that do not leave unless the problem is resolved. The next day my family and I and our guest from Germany, waited for four hours to speak to the assistant manager. she was very nice, however the duty of care was not delivered to us. The hotel failed to act in a way that the care owed to my family and I. We had two days to stay and our guest lost the opportunity to visit, my child got sick, due to technician stated he will be back and he never did, and the hotels actions or lack of it, was the breach of delivering the service promised. Not fair.
翻譯