歐文Market Place附近酒店

來自布倫達布朗和加布裏埃爾普拉特的很棒的服務體驗!!!!早餐很棒,布倫達非常好,加布裏埃爾允許我在前面停車很短時間,因爲下雨!他們對待我很好,確保我的住宿很棒!!!!!!!!非常感謝你,繼續做你驚人的工作!!!再見,夥計們!!!

Despite the long-standing reputation that accompanies the Hilton brand, I was underwhelmed by this location and its seemingly outdated facilities, rooms, and amenities. Upon check-in, we were directed to our rooms on the back side of the building, only to see a sign asking to purchase daily parking. Whether or not that is for the travelers going to and from DFW or not, still required clarification with the front desk who seemed surprised that “free parking” is advertised online when booking. The rooms are the toughest selling point. The air-conditioning unit worked so effectively that the rooms ran very cold and humid causing damp sheets and mosquitoes to pester my every movements. In fact, the humidity and dusty vents gave my father-in-law a sinus infection. The popcorn ceilings made it appear as if I was booked in an antiquated motel. Lastly, water pressure wasn’t the greatest. Where the rooms and staff lacked, the quick access to the toll roads and the greater DFW area was a huge plus.

美國達拉斯機場維斯汀酒店， 服務非常友好，機場大巴接送快捷。 酒店非常乾淨舒適！ 電視📺字幕每日與客人打招呼，好好溫馨！ 尤其房間內的床被枕頭，超級柔軟潔凈， 碰到它已經睡着啦！房間設施星級配置！ 但是由於中文文字理解 與美國的風俗似乎不同。 預訂中包括二份早餐加二份晚餐的描述， 衹是在晚餐消費時，減扣10美元而已哦。 自助早餐，有咖啡牛奶麵包甜包等， 可以吃飽。但 不可能與上海的維斯汀酒店早餐相比的。

房間超大，設施齊全，床鋪，衛浴設施都很新，乾淨。早飯挺豐富。來往機場可坐轉接中巴，10分鐘就到，很方便。

I am an IHG member who regrets staying at this hotel when there are so many other hotels in the area for convenient airport shuttle service. First, the cleanliness of this hotel is some of the worst I have seen in North America for any time of franchise hotel, especially under IHG. The hotel has cockroaches. There was one running through the lobby and the receptionist was unfazed and took not immediate action to take care of it. This is a tell sign that this must be a common occurrence. The elevator and hallways smell of cigarettes. They are not walking distance to anything and do not have breakfast available. The last straw was the customer service. I had to drop my rental car off earlier than I planned to check out. I called to notify the receptionist I was pulling up to the pick up location. She was clearly not listening because she kept asking what direction did you turn when you left the airport. I kept saying I was coming from the car rental location and going to one of the pick up spots she told me to go to. When I missed the first shuttle they called and notified me the guy already left and could not find me. I said I was waiting and they said he was coming but he never came. I had to get on a different hotel shuttle and then walked to the hotel. Then when I needed to check out and take the shuttle to the airport for my flight, I came down requesting an airport shuttle service expecting a wait. I was told it would be 15 minute wait, which I waited in the lobby standing up facing the reception desk while continuing to work. While standing, clearly visible to the receptionist and manager asked if I reserved a shuttle? I was confused because I just reserved one with the same people. They replied saying the driver already came and left and the next shuttle would not be for another hour. I was shocked and asked why I was not informed while by anyone. They just kept repeating he came in and said shuttle. When I asked why the receptionist that was standing at the desk the entire time did not try to get my attention. The second receptionist says she didn't hear it. So clearly, it was possible for someone standing in the lobby could've missed hearing the shuttle driver. During all of this another customer came in and I stayed quiet about my complaints. I asked if I could talk to the manager, I found out the person at the desk was the manager. There was nothing he could do. He did not say sorry. He offered no way to help. He continued to blame me. I felt completely disrespected. The funniest thing is that the manager is providing terrible customer service while standing next to a stand that says we care about your stay. Please think twice before booking this even if it is the cheaper option and you will be there for one night. You can find better or at least cleaner!

酒店本身錯過了麗思卡爾頓金本位的標記。我訪問的亮點是泳池的但丁,他的服務真誠有禮貌,速度很快,他回答了我所有的問題,並提出了很棒的建議。金槍魚戳碗超級棒!雞尾酒製作完美。絕對訪問但丁,以獲得5星級服務。感謝Tabitha不斷檢查我們,以確保我們享受我們的住宿。

I'm unclear why some poor reviews. We had an excellent experience. Staff were very friendly and pleasant. Shout out to Hannah on the early morning shift. She was a gem. We arrived around 5am and she was outstanding finding us a room at that early hour even though they were full. Note: shuttle only runs after 7am, and you must call to get it. We didn't use cause so early. Uber was around $15. Great amenities including complementary breakfast everyday including premade omelets, Greek yogurt, eggs, bagels, breakfast sandwiches, waffles, drinks. All day coffee and nice fruit flavored water. Very easy free parking. Walmart, McDonalds, and other convenient establishments walking distance. Not much in terms of sight seeing, but very convenient to airport. Nice free small gym, and free pool (didn't use though looked fine). Comfortable newer rooms with kitchens including microwave, even dishwasher large fridge, and full complement of dishes, utensils. Good free wifi and AC. Overall a great experience despite being very full. Never felt rushed and staff very polite and available.

Stay as far away from this hotel as you possibly can you note to say in cheap and cheerful well was cheap but I certainly wasn’t any cheerful i’ve had the pleasure of staying in many hotels of my life and I thought maybe stayed in one or two bad ones but it was not a statin this hotel that I realised how bad really is I felt I had to stay up all night just to protect my wife it’s like one of these hotels is seeing a Netflix serious where man brings his victims to be chopped up I could actually say I think there was victims chopped up in this hotel sticky carpets no paint on the doors rust all over the bathroom with a mattress That had more ups and downs that a Rocky marriagemore bumps felt totally unsafe and dirty in the whole place when I say I was like something out of a horror movie I’m not messing on helpful and very rude stuff but well it was the most amazing thing was being asked to give a $100 deposit on the room in case we damaged anything the only thing in the room that was worth over $100 was me I don’t think I could’ve damaged a room anymore if I even tried so guys it may be cheaper to stay far away

一切都很好,只是希望他們在房間裏有 USB 接口充電器。

每次來出差都選這個酒店，環境很不錯，來的那天下雨居然還能烤火，感覺很温暖。早餐藍莓很大，比山姆買的88一盒的還大，草莓也沒有想象的那麼酸，鳳梨不錯。下次來繼續。