Despite the long-standing reputation that accompanies the Hilton brand, I was underwhelmed by this location and its seemingly outdated facilities, rooms, and amenities. Upon check-in, we were directed to our rooms on the back side of the building, only to see a sign asking to purchase daily parking. Whether or not that is for the travelers going to and from DFW or not, still required clarification with the front desk who seemed surprised that “free parking” is advertised online when booking. The rooms are the toughest selling point. The air-conditioning unit worked so effectively that the rooms ran very cold and humid causing damp sheets and mosquitoes to pester my every movements. In fact, the humidity and dusty vents gave my father-in-law a sinus infection. The popcorn ceilings made it appear as if I was booked in an antiquated motel. Lastly, water pressure wasn’t the greatest. Where the rooms and staff lacked, the quick access to the toll roads and the greater DFW area was a huge plus.
Dealing with the GM Edwina was by far the worst experience I have ever had with any hotel staff anywhere and I have travelled quite a lot for business. The night before my check in I called the hotel and spoke with Mike regarding an early check in the next day. He said that it would be no problem to arrive as early as 10:30am or 11:00am. The next day when I arrived around noon one of the GMs Edwina was at the counter. I walked in and said “good afternoon, I have a reservation..” though before I could finish she interrupted me and barked at me, “we are full.” I explained that I have a reservation made a week prior and she continued to belligerently interrupt me and barking “we are full” and wound up telling me to “go away” after saying there was no early check in. I said fine I’ll be back at 3pm. Already she was incredibly rude but what she did next stunned me that she is actually employed still, let alone a GM. I walked around the hotel a bit that I would presumably be staying at for the next week and familiarizing myself with the layout; gym, ice machine, elevator etc before returning later to check in. A moment later she came shouting down the hall at me demanding I leave and that I was “not a resident.” I had already provided her with my reservation number. She furthermore yelled at me demanding to know my name and said “I’m cancelling your reservation.” I am amazed Edwina has a job as a GM at a hotel. Hotels are based on hospitality. She was among the most poverty rude and belligerent managers I have ever encountered, and in my business I have met quite a lot of different mangers but no one that bad. Furthermore, I wrote a review on Google as well that for some reason was removed.
I'm unclear why some poor reviews. We had an excellent experience. Staff were very friendly and pleasant. Shout out to Hannah on the early morning shift. She was a gem. We arrived around 5am and she was outstanding finding us a room at that early hour even though they were full. Note: shuttle only runs after 7am, and you must call to get it. We didn't use cause so early. Uber was around $15. Great amenities including complementary breakfast everyday including premade omelets, Greek yogurt, eggs, bagels, breakfast sandwiches, waffles, drinks. All day coffee and nice fruit flavored water. Very easy free parking. Walmart, McDonalds, and other convenient establishments walking distance. Not much in terms of sight seeing, but very convenient to airport. Nice free small gym, and free pool (didn't use though looked fine). Comfortable newer rooms with kitchens including microwave, even dishwasher large fridge, and full complement of dishes, utensils. Good free wifi and AC. Overall a great experience despite being very full. Never felt rushed and staff very polite and available.
Sally Naidu is the manager and she goes above and beyond to accommodate travelers. I lead tour groups and for many years we have stayed at this hotel. Many staff members have been there year after year and that is a great testament to the management and staff morale. This hotel is always very clean and has lots of extras like an excellent breakfast, secure gated parking, free shuttle to and from the airport, lots of amenities and a beautiful relaxing environment
DDesmond DClean hotel , very reasonable price , location was great. Check in was a breeze , the quality of the bed and room overall was more than expected. It was really hot outside for the time I decided to travel , the cool breeze of the ac and the blacked out room curtains help me get the much needed rest on my trip