卡薩阿祖爾瑪雅酒店

Súper lindas personas los dueños, les dieron hospedaje Gratuito a niños en tratamiento por una semana, los trataron como reyes al llegar e hicieron un Sueño increíble, Todos nuestros Guerreros se fueron contentos por la gran aventura que tuvieran en Casa Azul Maya

Excelente servicio, los recepcionistas muy amables y atentos, siempre pendientes de nuestra necesidades. En general todo el staff fue muy amable y servicial con nosotros, todo muy limpio y ordenado, sin duda regresaremos.

Excelente ubicación, muy cerca de punta Sur y el parque garrafón. El hotel es pequeño pero sus habitaciones son muy amplias,limpias y bonitas. El restaurante que tienen cruzando la calle es bueno y las porciones de comida son grandes. El otro restaurante con el que tienen convenio (playa norte) que fue donde desayuné , tiene muy bonita vista y el desayuno incluído está muy completo. El personal es súper amable y tienen toda la disposición para hacerte recomendaciones si las necesitas. Sin duda regresaría a hospedarme ahí .

I liked this hotel. Really good staff big room.woukd need a golf cart or scooter to get there. Away from the hustle and busy north beach..Includes entrance into Ha tin beach club across the street. Included breakfast. Beach club super fun. Thumbs up to Raol the manager.

I enjoyed my stay at Casa Azul Maya and would recommend it as a nice place from which to explore the southern part of Isla Mujeres on foot. We enjoyed walking from the room to the east side of the island and then south along the rocky coast on a foot path to Punta Sur, where for $100MXN, you get entry into a preserve with walking trails on both sides of the narrow southern tip of the island with amazing views of crashing waves on rocks. The hotel has no pool or restaurant on site, but has an agreement with two beach clubs to provide those services. A wristband gains you entry into the beach and dock at Kin Ha, which is about 100 ft down the street, and the Mayan Beach Club, which is at Playa Norte. We only spent time at Kin Ha, and it was very pleasant. As part of our stay, we enjoyed free off-the-menu breakfasts at Kin Ha. I really enjoyed the Pablano Omelette each morning. We also spent a lot of time there snorkeling just off the wooden dock. They provide snorkeling equipment, but we had our own. There is no sandy beach, as the waves crash all the way up to under the wooden deck at all times, but there are plenty of chairs on the wood deck to sit and enjoy. Snorkeling was so-so, as the water was murky while we were there, but we still saw loads of gorgeous fish, particularly around the end of the dock. There are 4 small pools, 2 reserved for small children, and the lowest for swim-up bar/dining, so if you're an adult and have a desire to actually swim there's a small area for that. The hotel room itself was clean and efficient, but not much on frills. We stayed on the lower floor, so our view from the room was simply a narrow street, but honestly there were such large trees and vines even the second floor had only limited views of the ocean. A fridge, microwave and water jug refilled daily were all useful to us. The beds were comfy, though there were no blankets and no matter how warm it is I often desire a blanket at night. The in-room safe was easy to use. The shower leaked a little into the bathroom tiles, especially with longer showers, so it kind of got watery and messy with 4 of us showering each morning, but that's a minor thing since we spent most of the day in water anyway. The wifi was pretty weak, but who cares? I was there for the ocean, not the web! The front desk staff were very nice. They allowed us to store our bags in the office for 4 hours after checkout since our next location didn't check-in until 4:00. The front desk also called a cab for us to take us to the next location.

After feeling ill a fee days, waking up with red eyes, drainage, itchy eyes, barely being able to brewthe out of my nose, I looked for the culprit… a ton of BLACK MOLD ON SHOWER CEILING! i complained to the receptionist…. they bleached the ceiling… …having bleached the shower, still doesnt remove the mold. It turns the mold white. Mold had deep roots and must have a fungicidal put on it to clean it for porous surfaces. The receptionist argued and had the maintenance man tell me bleach works and theyll paint over it to seal it. The receptionist asked why I didnt mention this earlier, well, because I didnt see it earlier. We only slept in the room and I kept waking up feeling awful. i had felt great when I first arrived to isla (covid negative times two). Thankfully we only had one night left as I asked for a refund but the receptionist argued with me about this process until we were back to our room at 2pm to grab our things to at least switch from the room with black mold on ceiling to hopefully another room and then he said he would refund us but at 2pm there was no point in trying to find another resort to reserve and check into. Had they approved the refund the night before we gladly would have left. They tried to cover the mold smell with a diffuser, two wall plug ins, a small dehumidifier that did not work, two damp rid containers that are supposed to absorb moisture and the disappointing part was our windows did not have screens and we already had some bugs in our room so it was impossible to get a good breezy air flow in our room to help get some fresh air. The second room also had mold that they bleached ofd shower ceiling as you could smell some bleach and see wet liquid marks on the ceiling. We also complained about the door entry locks as did the couple in the room next to us. we struggled to enter and exit the room which could be a hazard were there ever a fire there. The breakfast at the mayan beach club was delicious and the staff was wonderful!