奇也斯加温鄉間Spa酒店(Tre-Ysgawen Hall & Spa)

We were made to feel so welcome from the moment we walked in to this beautiful hotel. A member of staff(sharon) showed us where to go and could'nt do enough for us while we were there,she was so kind and helpful,as were all the staff. The afternoon tea was amazing,and the evening meal and brekfast too. Beautiful grounds and garden space. The spa was lovely,big pool,hot tub,steam room and sauna. Had a wonderful back and shoulder massage,girls were lovely and friendly. Nice rooms,with a really nice shower. We had a lovely break at this hotel and left feeling happy and spoilt. Will visit again. We would love it if they did a murder mystery weekend.

We stayed here Saturday night for my birthday. The staff were fantastic, very welcoming and friendly. We had a lovely tine relaxing in the spa, pool was warm, jacuzzi was brilliant. Sauna and steam room immaculate. Our room was absolutely beautiful, we were stunned on arrival at how stunning it was. The only downfall was the TV we were not able to connect it to the internet and couldn't watch on demand programmes only live TV. The grounds are beautiful and a nice walk in the woodland with the bluebells was perfect. We had an evening meal, the ribeye steak was the best we've ever had and the chips were delicious ☺️ The staff were so helpful and nothing was too much effort for them. The bar in the evening was cosy and the man who served us was really welcoming, he gave us a tour of the hall and showed us upcoming restorations taking place. We both had a perfect night away and I really enjoined my birthday. The complimentary bottle of Prosecco on ice was a lovely touch to an already perfect room. Thank you very much. We will definitely be back again ❤️

My husband and I have stayed here twice before and loved our stay. Unfortunately on this occasion it wasn’t so great. We were made to feel very unwelcome at breakfast with the waitress and what looked like the Manager whispering in the corner. They never came over until we had to ask for some coffee. He then asked rather abruptly which room we were in. We had paid extra for a superior room and were made to feel like we were intruding. He brought a coffee pot without any milk so I had to get some from the cereal table. There was usually a selection of pastries but they had gone. When were were finally served breakfast, it was cold with a raw sausage and very under cooked egg. When we paid so much I feel like the food and terrible service was was a waste of our hard earned money. My husband went for a swim and jacuzzi and was told to get out of the jacuzzi. We won’t be coming back here. The service has gone way down hill and we know we can get better for less elsewhere.

We were passing through on business and stayed here a night .. our welcome was non Existent , a few niceties would have been good . The room was clean , pillows hard and you couldn’t open the windows so got very hot ! The best part of the hotel was the sweet waitress at dinner who was exceptional, her service was good and she always had a smile . As was the head waiter .

Good points: Spa facilities (swimming pool, steam room, sauna, jacuzzi) were amazing - spacious and excellent condition; bedroom was tidy and comfortable (comfortable bed, new carpets); restaurant food was very good (though menu limited) and good selection at breakfast; lovely gardens, very quiet and relaxing location; free bottle of Prosecco in room was nice surprise (comes with booking for 3 or more nights) Issues: Bathroom was a bit grimy and dated; housekeeping services in cleaning room and bathroom was a bit poor; hotel staff were friendly but inexperienced; grander parts of hotel under renovation (including what looked like a lovely bar area in the library)

We had been told the hotel would be finished but it wasn't. So the main Reception and the sitting rooms were not ready, nor was the main dining room. Once they have finished, it will be great but I was disappointed. The spa area was nice, the pool warm, the jacuzzi hot and the steam room lovely. You could have drinks but had to go out of the spa to order and bring them back - not ideal. Our room was nice enough although plugs had not been connected and one of the lamps was not working. We had dinner there the first night - not everything was available - at 7.30pm. Breakfast was OK - a cooked one made to order but the scrambled eggs were very strange and I heard someone else say the same.....staff attentive and helpful.

Had a lovely Sunday night here, staff couldnt do enough, spa was lovely, nice afternoon tea and breakfast. Looking forward to going back when hotel has been renovated. It's set in lovely grounds and nice walks. Stayed here with 3 friends, had a good offer.

Absolutely amazing staff really lovely to stop there felt at rest and chilled the spa is lovely as well. We have already talked about coming back later to celebrate my birthday. Our favourite place to visit and chill out at the spa. I particularly liked the grounds and wildlife there's hares and red squirrels in the grounds and nice walks to get that lovely fresh Welsh air. highly recommended it's so nice to be treated by staff who put you first we both felt like we were valued and definitely cared for

Positives: Great location and was near to what we wanted to see. The staff are very friendly throughout the hotel and spa. The beauty trea**ent (back, neck and shoulder massage) was relaxing. The gym is newly refurbished and was great, with a wide selection of cardio and free weights. The pool was attractive and overall the facilities were well kept and clean. Lovely food at dinner. Penguin biscuits in the room and walkers crisps - love it! Areas for improvement: The bed was very creaky. The room was in need of some serious TLC (I can see they are working on this in other parts of the hotel) but wallpaper peeling off the walls, dirt and yellow paintwork was off-putting at times. Could hear every sound from other rooms including one guest who snored the night away... Could have been a wider selection of food at breakfast as this was pretty limiting.