魯茲酒店(Ruz Hotels)

Unfortunately I had a terrible experience from staff at Ruz hotel!!! Me and my fiancée are both health care professionals and were looking forward to our first holiday abroad since Covid 19. We had booked a week stay with Ruz via a booking app and were all set and excited for our travel. As we both work in a hospital and have direct patient contact with Covid we test ourself twice a week at home. Two days before the flight I tested positive and we decided it would be unwise to put other vulnerable guest and staff at risk by traveling and contacted the hotel directly early to inform them of the situation. The hotel made it very clear that was not there problem and that we booked non refundable which is true. But didn’t even sound apologetic. In fact said they won’t even help or advice we can still come to stay if we wanted. ( very irresponsible and unsafe) The booking app we more understanding and tried to call hotel manager directly explaining our roles and unfortunate situation but the refused to help in any way and said they same they can come stay if the feel like there losing there money. I feel disappointed with there communication skills and response to our situations as we worked as healthcares and was unfortunate risk. Even more disappointed about there response to come to hotel as risk other guests Will not recommend this hotel as tourism business and hotel is all about making guest feel at home and welcome. they did the opposite.

友善的員工、乾淨的房間、不錯的餐廳、美味的早餐、位於伊斯坦堡充滿活力的地區的優越位置。靠近加拉塔塔，從餐廳和酒吧可以看到托普卡普皇宮和聖索菲亞大教堂的景色。我住了 5 天，很愉快。

Het supervriendelijke personeel. In het bijzonder mr. Ali... hij is écht een fantastische gastheer ! De stijlvolle ontvangst en inrichting. Het rooftoprestaurant voor het ontbijt (en andere maaltijden) is écht een leuke start van de dag ! Ook de locatie van het restaurant is top.

位於市中心和歷史景點的一流飯店大樓。城市的景色令人著迷。房間寬敞、衛生、佈置現代。工作人員非常友好。 Ali Ekber 先生非常專業，非常樂於助人，而且非常熱情好客。再次非常感謝 Ali Ekber 先生。我們會回來的。

飯店的位置是遊覽伊斯坦堡的黃金地段。露台非常熱鬧，可以欣賞到博斯普魯斯海峽的美景。飯店的團隊非常非常非常好，但我特別想強調一下接待處的「阿里」。他讓不可能成為可能，是個好人。 RUZ 團隊「堅持下去」直到下一次 Emrah

有機會和我的朋友在飯店過夜。飯店的室內設計富麗堂皇，地理位置優越。當你走進飯店的那一刻，你就覺得自己很特別。客人的問候、禮物和關注都很棒。綜上所述，我可以說，我們訂了一晚，去飯店，一大早就得離開。接待我們的接待員 Gokhan 考慮到我們不能去那裡吃早餐，他體貼地主動提出為我們做三明治。他帶我們到房間，解釋了我們需要知道的一切，給我們留下了深刻的印象。房間設計精美。雖然我們沒有機會使用它，但他們有一個漂亮的游泳池。我們一定會稍後再回來；我們非常滿意。謝謝你，戈坎，謝謝你，魯茲一家。

位置離歷史古蹟很近，甚至可以邊吃晚餐邊欣賞加拉達塔的景色。飯店工作人員的友善讓您感覺他們隨時準備為您提供幫助。最後，飯店內部很新，很乾淨，看得出來他們在這方面是很細緻的。我在伊斯坦堡度假期間獲得了非常愉快的住宿體驗。如果您想參觀歷史名勝並希望您的酒店位於中心位置，我絕對推薦它。

The Ruz hotel is one of the best hotels I have ever stayed at. Location is perfect. Just a few steps to Istanbul's biggest shopping street. The hotel is tastefully decorated. Staff exceptionally helpful and lovely. The rooftop bar is cool and the view is breathtaking. Can definitely recommend this hotel.

Amazing small hotel close to Galata Tower. Super cute rooms and nice roof restaurant. What was super convincing was the service I received especially TOLGA was exceptional. As I did forget some cash and personal belongings in the room he was the one that sorted out that I received the money wired and that the other belongs were taken care of. A big thank you again!