This hotel is not for families!! The minute we arrived, we did not feel welcomed!! The reception staff behaviour was disrespectful to say the least, especially the female ones!!! They don't listen and their first answer is always 'No' even though the first rule in customer service book is never say 'no' to customers but must be like 'ok, I will see what I can do' or 'I will do my best'!! One strange thing is those 'see through' bathroom doors. Its not convinient for families since one can see each other when they taking a bath. The indoor pool is very small and not heated and the water is cold as a result. They also ask to wear a hair cover if you want to enter the pool, and you can buy it from them for a relatively high price!
Fabulous hotel, mert was excellent and great customer service throughout. We arrived to the hotel after receiving surgery and the staff were so kind, the room was very clean and to a high standard.
訪訪客Огромное спасибо персоналу этого отеля! Ночевали с семьёй с 03.06.2023-04.06.2023. Выбирали отель случайно, практически первый попавшийся. Предоставили бесплатно свой гараж для автомобиля. Утром обнаружили, что спущено колесо. Вместе с портье искали компрессор в соседних отелях. Пытались самостоятельно поменять колесо, но в итоге помог вызвать автомастерскую к отелю. И отдельное спасибо за маленький презент. Спасибо за внимание, понимание и помощь!! Персонал крайне профессионально справился со своими задачами не смотря на их сложность!
DDr. Dennis E. EricsonMitte Port Konak Hotel's infrastructure is very new and they have a great breakfast, they have a local variety of cheese very good pastries and some roasted mushrooms and potatoes. So big variety of jams and fruits.
Their spa and Turkish bath was closed when we try to visit normally they say it's free to use for every guest.
The room had not enough windows but the AC was working powerful to the cooldown. Only problem beds are a little small. Wi-Fi is working well. There was a mini fridge. They have safe lockers in the room. They have TV. The bathroom is very good, hot water and water pressure was perfect. Except toothbrush they provide everything.
The location of the hotel is good if you travel with your car or take a taxi but walking to public transportation is a little hard. It may cost 50 TL from the Konak Meydan to the hotel by taxi better not talk during the night.
The hotel staff was very nice to us and other guests. There are many local customers and abroad from a variety of countries from France, China, Iran, France etc.