希爾頓花園酒店-傑克森維爾(Hilton Garden Inn Jacksonville)

Front desk customer service terrible. Room above party room that played loud music constantly after midnight. Hotel outdated and grimy. Looks great on outside but inside tells a different story.

We were there visiting family for Christmas. This hotel was very close to the base where they are stationed. It’s one of the older Hiltons, but it’s very comfortable and the staff is great! The indoor pool is very small, but a nice attraction for the kids. The pool needed a bit of cleaning and it was definitely time to change the water, but it wasn’t so bad we couldn’t use it.

After I got over the food poisoning from the breakfast that first morning, and then had to stay an extra day because I was too sick to check out at normal checkout time - and the floors in my room being filthy - it was alright I guess.

Property was in a great location. I didn't like that at 7p housekeeping was still doing rounds and the 3rd floor had a bad odor.

Rooms were clean. Staff was friendly. Hotel was clean inside and outside

The kids loved the inside pool and it is close to ALOT of restaurants.

Quick trip to see our daughter at Camp Lejeune. Great location and super convenient. Nice clean accommodations

Check in was a breeze. Room was in good condition and clean. The next morning I went downstairs to get my wife and I breakfast. We were told that there was breakfast available. Nothing was said about it costing $5.50 per person. Really disappointing for a Hilton hotel that we paid 220.00 for one nights stay. The lady at the desk was no help. She said we didn’t pay for the breakfast add on. Instead of taking care of the problem with good customer service. I’ll stay at another hotel for our next trip that will be less expensive and probably come with a breakfast.

Outstanding hotel! Location was close to retail and restaurants. All staff we encountered were friendly and helpful. The room was exceptional - clean and comfortable. Only one of the days/evenings was a neighboring guest super loud and disruptive, but we drowned them out with the A/C fan.