PParadise49901924785I'm a Gold level Marriott member so I write this with genuine disappointment, especially as outside of this event this was mr new 'go-to' hotel when I needed to come to Jacksonville for medical at Mayo. I'm in my 2nd of a 2 night stay. I had a had a medical procedure this morning which required putting me under. I returned to my room and rested for a few hours and then found the bathroom heavily flooded. I went to the front desk to ask for help and no one was there. I waited and some guy told me to hold on, he'd go find someone. Eventually, a front desk guy named Melvin came out who was unproductive and oddly discourteous in a way that was unearned and about him. I told the problem and after some confusion he was able to contact engineering to come meet us at the front desk. While waiting, I asked him if he could see if there was availability for another room. He said ”No, I can't move you until engineering says the problem can't be fixed. Plus, we're pretty full.”I said ”yes but if you could just check if availability exists as I've just had a medical procedure and am exhausted,” a d held up my bandaged srm from where the IV just was hours ago. He then said no, rolled his eyes, and argued with me which was weird because I wasn't arguing with him. The Palmene the engineer arrived and asked my room number, 723, and he immediately told Melvin and me no one is supposed to be in that room as there is a roof leak which isn't his fault because the roof guys hadn't fixed it yet. I asked Mel in if he could now check if other rooms were available? He said no, ot until the engineer goes with me to the room. I asked ”why nit just give me a key now to a new room so I could directly pack, switch rooms and then return the key to the flooded room? Palmene the Engineer agreed and started explaining and literally mid-sentence Melvin started helping someone else who randomly walked up to ask a question about parking. I asked Melvin to please resolve one problem at a time and he refused. It was really sincerely weird; rude in such a misplaced way that it was farcical. So Palmene and I went to the room, he immediately knew where the roof leak in the bathroom was, repeated that the room should never have been occupied nor I put in it. He kindly ran to get me new room keys and a luggage dolly so I could pack to move. He returned with them and helped solve the problem and apologized for Melvin acting rudely and unconstructively. After packing and switching rooms I took the dolly down to the lobby and Melvin came up to tell me i could have just it in the hallway instead of nust saying thanks for returning it. This is a flooded room on a medical procedure day exasperated a really incompetent front desk guy with a poor attitude.
We booked a 2 night stay over the long weekend. Reviews seemed ok, and the location was convenient, so we went with this hotel relying on the good Hilton name. BIG MISTAKE!!! Upon entering the room, we were hit with the smell of what we could only describe as feet and dirt. We had to meet family for dinner and didn't want to complain so we sprayed some febreeze I had in the car and left for dinner. When we returned, the smell had not improved, so we decided to call the front desk. I explained the situation and that we had come and gone and that the room still smelled bad. Long story short, the lady was snippy and not helpful. She said there was nothing she could do and that we should have called right away. So now my mistake for not wanting to cause an issue. She recommended we call in the morning and ask who is at the desk to have our room cleaned. She said they were fully booked and had no other rooms available. She said we would likely have to leave the room, remove all our belongings, and there was no guarantee that a cleaning would happen. Wow!!! Really?? She also offered some points on a future stay which was not helpful. It was late, and did not have time to go back and forth with this unhelpful person. Also, how disappointing that I would have to call back in the morning and repeat the situation to the next desk attendant and hope for some help or resolution. Isn't it good customer service to pass current and ongoing issues along to the morning staff??? So stuck in this smelly room I went to take a shower and the water was lukewarm at best. After several minutes of running, it never got hot enough for a good shower. The shower head blasted water in all directions. The shower was in overall poor condition. See pic of corner. Unfortunately, the water temp was the same way the following day. When getting into bed, the blanket between the sheet and outer blanket was filthy. It was clearly dirty and smelled bad. We took it off and put it on the floor, and used an extra blanket that was in the cabinet. Additionally, the trash cans outside by the entrance were overflowing with trash. They were NOT emptied once during our 2 day stay. There was trash with food all over the ground next to the trash can. Inside was no better. The same trash and debris remained on the floor in the hallway all day. It was there when we left for the day and still there when we returned at 10 pm that night. Those floors need to be picked up and vaccuumed daily. We never got a new room or had it cleaned properly. We had to leave early the next day and did not have time to go back and forth with the people at the desk and re explain the situation. There was no follow-up or anything from hotel staff. We do not recommend this hotel. We will not be returning.
Room was neat and clean. Desk staff nice and friendly. Housekeeping was all good. Close to places I wanted to go. Good security. Place upgraded nicely. It was all good except I never got refundable $100 deposit back! Now can't Reach a real person, unacceptable!
訪訪客I drove 6 hours and got to the hotel at 4:10 and asked if I could please check in because I was really tired and didn’t want to drive because of me being so excited and I had worked the whole day and then drove The lady up front told me she would if I paid 60 to her I was not going to pay 60 to anyone because I didn’t have it she then said well you need to wait till 4pm so I left and went to my car drive to the love gas station and paid 16.56 to take a shower and then drive to the hospital to be with my son and his girlfriend where she was giving birth to my first baby Then At 5:30 I went back and was told that she didn’t have a room for me I didn’t have any money so I had to sleep in my car for 3 days I didn’t get my money back I didn’t even have money for food and then they told me to call the manager and I had to talk with her I called 5 times and she