The Carvaan度假村(The Carvaan Resort)

Excellent service superb staaf all are good evening program also excellent and enjoyable my trip very excellent. Jeep safari pera selling camel Safari sunset point are good night Safari Star ganging good I am req***d the Carvaan Resort thx the Carvaan Resort team

Best desert camp the Carvaan Resort jaisalmer excellent service very helpful staff all are aarenge ***t excellent like Jeep safari camel Safari Pera selling covide bike pera moters night safari and luxury Swiss tent

We made a reservation at this place through *********** for January 10-12. If you look at the pictures posted on ***********, you will be misled. When we arrived for check-in, they asked us to make a full payment even prior to checking in. And they had already asked us to pay 30% amount beforehand when the website clearly mentioned that we don't have to make a pre-payment. We had booked 3 "luxury" tents and when we saw them, they weren't very clean, and the staff had not bothered cleaning them before check-in. There were hardly 2-3 people present at the front desk. The guy who I had spoken with earlier regarding reservations was nowhere to be found, and was only available over the phone. The staff which was present were not professional at all, and had no idea what they were doing when we made any particular requests. For example, we asked them to clean our toilets which were dirty, and their replies were anything but acknowledging the fact that they were dirty. One guy even said that the water is dirty and hence the toilet looks dirty. When we complained about the lack of basic things such as soap or clean linen, their answer was they do not have enough personnel or the guy who was supposed to do the job was not present or was on leave. The towels and extra comforters had stains all over them. The main guy arrived the next morning, and when I listed all the above things to him, his reply was that "Sir, this is not a 4- or a 5-star hotel, and things will be dirty since this is a desert camp". But if they ask for money beforehand for EVERY SINGLE THING including room reservations and desert activities, then it is their responsibility to take care of basic things. Their charges are nowhere near a budget hotel, so they owe a lot better service to their customers. The singer they got for the cultural program was good, but other things in the program were average. The tea they served and the breakfast the next day were good and tasty. The activities in the desert such as camel ride, dune bashing, ATV ride and the sunset point were the highlights of the stay (although expensive), and the biggest positive we got from this stay was an amazing driver called Ganpat, whose contact was shared by this resort. However, he is a freelance driver and NOT associated with this resort. We checked-out earlier because we were not happy with the facilities, and we made a point to tell all this to the staff. We did not feel this is a good place to stay especially if you have parents who are senior citizens. Overall, I WOULD NOT recommend this camp until they improve their services significantly, and take the positive reviews with a pinch of salt.

Amazing service and very polite staff.