梅泰裏新奧爾良喜來登酒店(Sheraton Metairie - New Orleans Hotel)

Great hotel, always quiet and clean!

The staff was absolutely amazing. It wasn't a lot of them, but they made sure that my family and I had the best experience. The food and drinks were great. But I can't quit raving about that staff. From the time we walked in the door, they were on point. Now, the building definitely needs some upgrades, but I have been in newer hotels with horrible staff. I would choose this one with that team any day.

The hotel room was dirty. There were toilet paper, utensils on the floor. Room was right in front of ice vending, so we got disturbed all night. The room servicing person took my girlfriend’s short along with other towels and bedsheet. We kept looking for it. We called the reception several times and they finally found it. Instead of bringing it back to my room, they kept it in the reception and I had to go get it. AC didn’t work. It was at 66 the whole time. We tried changing it to 70 but it still kept running.

First room they gave us didn’t have a tv remote and the bedsheets had gnats in them. Second room the AC didn’t work properly. The room never cooler below 78 degrees even though we had it set on 72. Didn’t sleep well due to heat. The next morning we also found bugs in the bed. For the price we paid it was very disappointing. Wouldn’t recommend.

When we got to the room the beds were not made the room was a mess and it was dusty and dirty. We went to speak to a manager and the best they could do is give us free breakfast vouchers. I thought the place included breakfast. If this is such a high end hotel then it should have a hair dryer,shampoo and conditioner and women items in the store. They didn’t even sell feminine pads. This has been the worst experience ever and I cannot believe I paid lampar 300 dollars. Oh and the av is not working properly and the rr door doesn’t have a doorknob from the inside !

The room was dusty and not clean, Door sign fell off as I opened the door, Sockets INOP, No refrigerator, Musty smell. Food at the Hotel restaurant was horrible, only had pancakes and bacon. Food uncook. Would not recommend to anyone

Came in for 1 night. Half the hotel was completely refurbished. Floor we were on was not, and everything was old and broken except bed. No working phone, no refrigerator (they were all piled up outside in parking garage and could not get one in room), no microwave. Could get a much nicer room for the price other places.

Old outdated, damaged walls, and furniture it’s not what you expect from Sheraton hotels very very low quality rooms

The room keys wasn’t working. The property looks atrocious. I could not believe how the headboard in room 719 looked. It was peeling terribly. I’ve never stayed in a room like that before. I’m never ever going back to that hotel. It’s time to remodel it.