Bluegum 公寓(Bluegum Apartments)

Disgusting. Bedsheets and bedspread were unwashed and stained, hair on pillows, floors not swept, balconies not clean (and rear balcony inaccessible due to faulty door handle, which posed a fire hazard), torn couch, no security screen on 2nd floor bedroom rendering this room unsafe for our children to sleep in, power outlet hanging from wall, loose staircase railing. Management were adamant the unit was cleaned and were dismissive of our concerns. Thankfully I was able to wash and dry the main bedsheets myself prior to sleeping, and our children were able to sleep on airbeds we were travelling with. Unit in no way resembled photos advertised on their website. Would not recommend at all.

Absolutely disgusting. I really no-one endures such an unpleasant experience. The list of issues is about 20 or more. Some of the most serious were the legs on the bed broke. The handrail in the bathroom broke. One of the showers didn't have a door. The shower door was in the cupboard, would you believe! There was lipstick on nail polish on the cupboard shelves. The doors to the cupboards were off their rails. No washing liquid or dishwashing tablets and the terms and conditions required us to clean. The apartment was nowhere near clean. The outdoor part had cigarette buts and bits and pieces of toys. Do they have cleaners who clean the apartment after people leave???

它需要進行一些維護，因為浴室水槽中的水龍頭非常鬆動，廚房中的 PowerPoint 從牆壁上脫落。後院需要進行清潔，因為它充滿了葉子和花園，急需細心照顧。不過，它並不像我在網路上看到的評論那麼糟糕。裡面很乾淨，有我們需要的一切。停車非常混亂，沒有人在正確的位置，我們也不知道我們的位置在哪裡。甚至進門並獲取房間密碼都非常令人困惑。當我打電話詢問資訊時，他們並沒有提供太多幫助或友好。

Our accommodation was somehow mixed up, when I arrived to check in I called to see where we were supposed to go to be told the apartments were not ready and weren’t sure when they would be. We were offered other accommodation at Jesmond Executive Apartments that we accepted and, in our opinion, was quite poor. The dishwasher had a bad smell and did not work, the bathroom tap was not fixed to the vanity and one of the rooms reeked of cigarettes with a cigarette burn in the pillow and there were other issues! Overall, it was quite a disappointing experience.

Blind missing in bed room , the other wasn’t working , lounge dirty , above dryer full of dust , No coat hangers , very noisy room

Do NOT stay here. Cleanliness was beyond substandard/non existent, beds had springs sticking through to the point where we got an air mattress out of the car. The worst part was getting back after a concert to find that a “cleaner” had been in well after check in time to set up an extra bed that we didn’t need, and had left the front door wide open and the back door unlocked when everything had been secure when we left. Several complaints were met with dismissive comments and not even an attempt at an apology. Bathroom leaked to the point where the carpet outside was wet (leak was under the floor, not in the bathroom). Place hadn’t been properly cleaned in ages, and the kitchen did not contain basic items despite being advertised as being fully equipped - for example, no washing up liquid, chipped plates, no tea towels. There were cockroaches in the kitchen cupboards, and stains on the bathroom floor mats.

The property was very dusty and the room was quite stuffy. The couches were worn out and the bathroom door lock was broken which caused us to be locked out of the bathroom, there was no sanitary bins in the bathroom either. The linen wasn’t allergy friendly and the quality should be improved. The beds are sagging causing discomfort when sleeping. Otherwise the apartment is a good size and provided towels:)

Unfit for occupancy. Second floor sash windows had no screens with windows open on arrival, a child would easily fall out. Lounge suites that were torn and dirt and wouldn’t look out of place on a rednecks front porch as a dogs bed. Blood splatters on the back of the bathroom door. Empty toiletry packaging on floor under the vanity. Nail polish spread throughout the apartment. Unserviceable lock on sliding door. Kids drawings on most walls and blinds. Broken glass and glitter on the floor. Highlight of our stay was departing with all four wheels and no broken windows on our car.