城市小屋酒店-約翰內斯堡新城的評論

The service from the front desk was terrible. I came in with my luggage, and they never bothered assisting with the luggage trolley.I had to look for the luggage trolley myself and struggled to push it to the elevator. When I was checking out these ladies were just giving mean glances. They should do better on customer service

Literally next to the mall, which has banks, grocery stores and restaurants. The shower is nice and big, although figuring out the hot/cold water adjustments was a bit difficult. My chosen room was fitted with a corner to corner carpet. Personally, not too fond of carpets. But it was clean, which is a plus. Breakfast was definitely tasty, too bad I was in a rush.

Excellent service

The room was very stuffy on arrival, had to sleep with the window open(noise from the road was just cray) but had to endure that because of the unbearable heat in the room, mind you it's winter now, I wonder bad it gets in Summer. There's no Room Service, I was very sick and I had to walk up and down the stairs to get food from the Cafe... Breakfast buffet very limited, or more like bread and cereal were the only available options but the Cafe staff will happily get you what you ask for even if it's not on the menu and that was amazing. Had safety concerns but was quite impressed that it was very safe, even in the late hours after clubbing, excellent location!!!

The reception personnel was not helpful as usual ,we were not made aware of the electricity problem when we booked,we would have been able to choose to stay or go somewhere else,we also ordered food and the order did not come as we instructed,we called nandos and they were returned with our order

Dear City Lodge Im Lan Tebogo Mashale booked in City lodge newtown johannesburg 15/01/24 room 312. Received a call from the receptionist at around 10:30pm while sleeping asking me about how i got booked who payed my stay and explained again at about 11;02pm the Duty manager phone again for me to come to reception .i went for my surprise was told to go as they don't see the payment or pay ,was disappointed as a guest. I showed them the proof of payment but the manager insisted that i pay now or go. As i waited for 30 min she came back and said we found the proof you can go and sleep.I will be taking the matter to my attorney.

Booked this place several months before my stay. 2 weeks before arrival, I asked them (via the booking platform used) about the airport shuttle (which they supposedly offer) and asked for it, or otherwise a recommendation of who to use. They didn't answer. A week later, I asked again. No answer. Then I wrote directly to the umbrella company to ask. Even they didn't bother to answer! After writing to 3 other hotels and getting answers from all, I booked somewhere else and cancelled this place. How very rude they are, that they can't even be bothered to reply to guests.

My recent visit to City Lodge Newtown proved to be an exceptional experience. Located in the heart of the city, the hotel offered both convenience and safety, making it an ideal choice for travelers who wish to stay close to the city center. The hotel staff was a model of hospitality. They were welcoming, friendly, and always willing to go the extra mile to ensure our stay was comfortable. This personalized service extended to an instance where we had forgotten our laptop, and they promptly returned it to us, which was a testament to their integrity and dedication to their guests. As for the accommodation, the rooms were clean, spacious, and well-appointed, making our stay both comfortable and pleasant. The safety measures implemented by the hotel were top-notch, giving us peace of mind during our stay. Our experience at City Lodge Newtown was excellent and we truly appreciated the efforts of the CLH team to make our stay a memorable one. Their dedication to service and their excellent location make this hotel a standout choice for anyone visiting the city. If you're considering a trip to Newtown, I can't recommend City Lodge Newtown highly enough. It combines all the comforts of home with the luxury and convenience of a high-quality hotel. The genuine warmth and professionalism of the team here ensure that it is not just a place to stay, but a place where guests are truly taken care of. Thank you, CLH team. We look forward to our next visit!

Room was spacious, clean and modern with a huge shower. Staff were very friendly and went the extra mile to assist us. Although the location around the hotel probably isn't safe to walk around at night the hotel itself felt completely safe and had all the amenities needed including a fitness centre and easy uber access to surrounding areas.

The reception staff and security were welcoming and friendly. I had a horrible experience with the restaurant. I ordered food and the food never came. I enquired and just found out that the waiter forgot about me after a good hour of waiting. The service at the restaurant is pathetic

Although I'm here for a very stressful reason, exams. I do enjoy to be at City Lodge in Newtown Johannesburg. It a nice place quite with clean and tidy rooms. I will continue using this venue for my accommodation until my qualification is finished.

My stay was unmatched. The hotel was clean , staff was friendly, delicious food and a lazing restaurant. Proximity to everything in Johannesburg interesting places like Apartheid museum ,museum Africa , Newtown junction mall and Market theatre amongst others

I enjoyed my 2 years studies with Wits through City Lodge Newtown's support and warm welcome. They even gave my family a beautiful memorable gift ❤️, as a token of appreciation. Very hospitable. Safe place for everyone including small kids Thank you City Lodge Newtown

The food is great! The staff was amazing! And the view from my room was beautiful. I was assisted with all my needs. It’s next to the mall so it’s easy for me to do my shopping and all. The place is safe and a great area. I will definitely come back here again.