Suasana JB City Center Suites by Neo

It was a very disappointing stay. The only saving grace is the excellent location. The rest of the experience was very poor. - did not receive proper check-in instructions from apartment operator Neo until the actual check-in date when trip.com wrote an email to say that the operator could not contact me previously as no contact details given. It was an excuse because details needed to be given for booking earlier. - the apartment was poorly maintained. The bathroom door could not close at all and a chair needed to be propped against the door to ensure it stay closed. The bedroom door was the same. Suspect the high humidity in the apartment (and poor maintenance) had caused ⁸the doors to be "bloated" which made the doors bigger than the door frame. - only 1 access card was given for family and lift access can only be done by card. It meant that a group of friends staying together would have to coordinate to go in and out of the apartment together all the time.