Very pleasant surprise! Our son and daughter-in-law, previous tenants in the West Loop of Chicago, purchased a house in Plainfield, IL in the fall. We were sad to leave our West Loop Homewood Suites/Hampton Inn property just off West Randolph Street, but understood the young couple's need for a house in the suburbs with a baby on the way. The Home2 Suites was a well-managed property. Breakfast was superior to the typical Hampton Inn, but not quite Homewood Suites level. The staff was amazing, and the location was great for us; less than 5 miles to the new house. My spouse liked the fitness center as did our older son, a hardcore fitness person and his wife, a triathlon competitor. If a property can, please those 2, the fitness center is in great shape. There are many restaurants in the near vicinity. Due to the property's location on the edge of a local mall , there is not much street noise at night. Quite a change from a near West Loop location with constant ”road races”, sirens and train noises throughout the night. We will miss the West Randolph Street restaurants. We will not miss the noise, the increasing number of ”unhoused people” and security issues.
We booked this hotel for our wedding. We stayed for 2 nights, our rehearsal and our wedding night. Both nights we got in quite late so when there was an issue with the room, we decided to just deal with it rather than attempt to remedy it. Our first night, there was about a 2” cockroach on the floor of the bathroom. The sheets were musky, the pillowcases felt crunchy (I wish I was kidding) and overall, the room was less clean than you'd want. On the second day we asked the hotel to clean the room and provide new sheets/towels for us so when we returned everything would be cleaned. We came back to the room around 2am and the room was not cleaned, no clean sheets or towels to be found. At checkout I was asked how the room was, we said it was a bad experience and we will not be returning. The receptionist did not ask ”What happened?” or ”What can we do to make it right?” Instead, he said nothing, and we went on with our day. To put it in other words, this place has no business running a hotel and I would never stay here, nor recommend this hotel to anyone. Bonus: Their ****** is not worth it either, I would go elsewhere if you're planning to stop by for that purpose.
Ein gutes Hotel für Joliet-Verhältnisse. Sehr freundliche und schnelle Rezeption. Die Zimmer sind aber leider nunmehr doch ein wenig abgewohnt und müssten demnächst mal renoviert werden. Trotzalledem sauber und für IHG-Verhältnisse o.k.
Overall good experience. Overnight for business. Located in decent area. Staff were very friendly and welcoming. We stayed in a ground floor room facing the parking lot - away from interstate. Room was clean and quiet. We did notice a stain on our secondary blanket after it was turned back. It was small and dark - looked like a dried blood stain. We removed the blanket and inspected the rest of the bed and it was very clean. In the early a.m. We experienced a brief but horrible sewer smell coming from our bathroom. But no other issues. In room coffee pack sucks - pretty horrible tasting. Bring your own if you can.
First night in USA for a road trip and stayed at Towneplace suites at Joliet South, the checkin was easy and reception staff super friendly. Room was clean and quiet ( just what you need for the jet lag recovery) and the complimentary breakfast was just what we needed, the choice was really good with something for everybody.