冰之酒店(Icehotel)

Konaklamamız çok güzeldi otelde çalışan Türk Esin Hanımdan çok memnun kaldık. Odalar geniş ve ferah duş çok sıcak yataklar gerçekten rahat ve yumuşaktı. Kahvaltı dahil olarak konakladık çeşitli kaliteli ve güzeldi. Otel içinde müze var diyebilirim fotoğraflardan daha büyük ve çok güzeldi. Huzurlu bir yer çok beğendik. Otelde aktiviteler var biz köpek kızaklı olan tura katıldık ve çok farklı bir deneyimdi 1700 sek ücretine değiyordu. Kötü diyebileceğim oda sıcaklığı 25 dereceydi arttırabileceğimiz bir yer yoktu dışarda hava çok soğuk olduğu için biz çok sıcak bir odada kalsak daha memnun olurduk. Otel içinde ortak alanlarda sıcak içecek ikramları ücretliydi onun dışında herşey güzeldi

The staff here started out really rude and unhelpful, not explaining anything about the hotel or what to do, and ended up so horrible we missed our train. We came in early to have them call a taxi, said they did, and then ended up not calling until 10 minutes we needed to leave, so we missed the train. They were not helpful at all, management was extremely rude as if it was our fault. And help blaming the taxi company. We missed an entire day at our next destination. Beyond that, for the price this place was just not worth it. Really encourage you to skip this place, save the money and the headache, or just buy a pass to see the rooms quick.

Det blev en toppenvistelse. Lite otydligt när vi bokade att isrummet bara var vårt mellan 09 och 18. Det "varma rummet" höll bara 17 grader. Inte vad vi såg fram emot. (Hus tre in till höger, hörnrum)

Fräscht och fint rum/stuga. Bra restaurang. Överlag positiv vistelse! Svårt att hitta den info vi sökte på hemsidan gällande aktiviteter och restaurang och även svårt att få info från personal när vi ringde. Personal var trevlig men hade inte lokalkännedom. Synd att allt inte var igång än när vi kom i slutet av november.

Epic stay!!! Can’t wait to go back. I was a little nervous about how rustic things would be but was blown away at how fabulous the entire property is. Reception area is cozy with friendly staff and a cute little store. Restaurant was yummy (delicious reindeer!) AND THE ICE HOTEL! Truly a sight to behold. Not sure id want to stay in a cold room but they were incredible to walk through during the day. The bar is gorgeous (get a Northern Light shot) and such a treat. My stay in a Kaamos Superior was clean, cozy and delightful. Perfect to come back to after a cold night out looking for Northern Lights. Will def go back!!

I didn't get room i booked(pictures were showing different room)..On top of it our bathroom had cracked bathtab.I asked for room switch (btw the icehotel was totaly empty that day, we were the only guest in vold rooms) ,but the girl at reception said i have to pay extra 200!I already diid pay 1300 for room in your empty hotel .She suggested me a room that 200 dollars cheaper,yet said she would not refund the difference. Well it would be unique experience if you just wouldn't have your unfriendly stuff.

The positives: food is good Service is Soviet Era. No smiles or helpful demeanor. A lot of interns. The hotel itself is not designed well. The actual ice rooms have one electrical outlet, right by the door, far away from the bed. Should you charge your device, there is a high risk the maid will open the door without knocking (this happened) and break something. The rooms have no tables or surfaces but the bed, and ice. There are zero amenities - no lamps, minibar, slippers, hangers - zero! The sauna is woefully low in temperature, hardly enough to break into a sweat. Seeing as how everything is separated geographically, this would the perfect place to have bathrobes. Or slippers. One "MUST" leave all luggage in separate chambers away from the ice hotel. These are not very secure, and accessible from the sides and above. If you are cold in the middle of the night, you could get out of the sleeping bag, walk outside to the reception building, and possibly retrieve another layer of clothing to sleep in. All you get is the one bag. The dining hall is over a kilometer away. There was no service in the bar. There was not even a way to get a glass of water - there are no cups except for in reception, so if one is thirsty at night you have to go to the toilets and drink from the tap. To have a pee at night you have to open 4 doors and walk in the freezing cold hallway to the communal restrooms - and I had the upscale "Art Suite". I've never been so happy to leave a hotel in my life.

Everything in the hotel was really nice. The staff took really care of us. Maybe one thing that could step up is the breakfast the day after. Should be more local groceries.