湖景酒店(Hotel Lake View)

Worst experience. Had visited hotel lake view on 25/05/2024 till 27/05/2024 with family. We had booked lake view family room direct with hotel. While check in management refused to provide said room saying there is no family room for lake view . When we entered to the room they had provided, was stinking with the strong smell of pest control, when we had complained about it they gave us another room which was also stinking so they again cleaned the room. There were many cockroaches in the room even on bed. All furniture, ceramics are broken.The staff is useless. No breakfast options. After arguing they had provided lake view family room next day in the afternoon(which they had said there is no such room). The another room was in new building which is quite good but I had struggled to asked for towels, bed sheets, pillows etc.(I guess they think it’s guests duty to ask for everything or May be they think guest will carry pillow n all from their home). They put bedsheets on table which they provided outside restaurants for breakfast. They don’t even have proper glasses. Small swimming pool. As per rooms no enough space for breakfast in restaurant and parking is available only for 10 cars. Entirely messed management, poor hospitality, no maintenance.

Though the rooms were decent the organization of breakfast was very poor. There was a huge school group so it was very noisy, had to wait an hour for breakfast, the dining hall was dirty, plates wet, table clothes filthy. Very unorganised. There was provision to serve other guests in their empty restaurant but the management refused. Would not recommend.

Had lunch at Hotel Lakeview in Saputara with family. The food served was stale. I asked the manager how on Earth can a restaurant serve STALE FOOD. No Answer. The restaurant cleanliness was fine, but flies around. Hygiene ...OMG!!! Even the toilets were filthy and stinking. The outside is fine and the manager wears a blazer.... That's all about the restaurant. One word " PATHETIC". Please avoid this restaurant. Improvement is not likely in this state .....