羅望子湖格蘭德酒店(Grand Tamarind Lake)

Six of our family stayed at Grand Tamarind Lake on 3rd and 4th August2023. We were warmly greeted on arrival with a much-appreciated welcome drink. Our baggage was brought to the rooms after they allocated rooms on the second floor. The many trees all around made me feel close to nature. The airconditioned rooms were large and spacious measuring 6m x 5.5m. The king size bed was comfortable with clean white sheeting. Other items in the room were the fridge, overhead fan, bedside tables, tv, dressing table with mirror, safe, benches to hold our bags, a cupboard, a table and two comfortable chairs with a circular table. The veranda outside the room was quite spacious with two chairs and a table. Upper rooms were accessible by lift. The bathroom was quite spacious too with clean neat toweling. Hot water shower was most welcome after our trips into the park. Liquid soap, vanity kit, shower caps, conditioner were all available. There is no bar at the hotel. We had our meals in the spacious dining room downstairs. Each of us chose our meals from their ala-carte menu both for lunch and dinner. They provided packed breakfast for our morning visit into Yala National Park. The food was tasty and nice. The staff were helpful, courteous, friendly and attended happily to our smallest need. We enjoyed our stay. Thank you.

Von außen betrachtet sieht das Hotel gut aus. Die Zimmer sind extrem groß und hoch, ohne jeglichen Charme. Im Badezimmer überall dicken weißer und brauner Kalk. Die Badezimmer Matten waren ausgefranst und dreckig (wurden bestimmt lange nicht gewechselt). Am oberen Fliesenrand türmte sich eine dicke Staubschicht. Im Pool waren die Fugen mit dunklem Moos übersät. Da es keine Bar gab, wurde auch im Restaurant kein Bier, keinerlei Alkohol angeboten. Zu diesem Hotel gibt es bestimmt saubere, bessere Alternativen.

L'extérieur de l'hôtel et les équipements (piscine) en jettent à l'arrivée. Voilà pour le côté positif... Les chambres sont grandes (au moins 30 M2) mais sales : traces noires sur les murs (insectes écrasés ??), matelas tâché, lit d'appoint type hôpital des années 30, mobilier plus qu'usé... Même chose dans la salle de bain : joints et pare douche crasseux, idem pour les murs carrelés, tapis de sols très sales... Passons au restaurant, qui n'en est pas un. Plutôt un réfectoire très grand, très bruyant. Cuisine très moyenne, et même une bière pour digérer 😪 En clair, un lieu à fuir et expérience à éviter.

We visited the Hotel Jan 3rd on Full Board basis, after paying the total amount via Feelo offer. However, their attitudes were so unwelcome, that they cosidered us as we've planned to stay like free of charge. Especially, MAHESHI who was at the Reception, neglected & argued with us in a rude manner. I belive she should be given more training about how she should deal with guests. I had to speak to the Feelo & on their word she had to offer us a room. On the other hand I spoke to Maheshi the day before we travelled, & she didn't even mentioned about the Feelo offer has any issue, if so I could have solved the problem before we visit there. She kept us waiting at the reception until all other guests cleared. Our room had a wet floor, one curtain was broken down, TV was out of order, some room provision such as shampoo, shower caps, Tea & sugar sachets were kept for one person only. Toilet paper roll was a used one & it was half.(We didn't use it) Restaurant staff were good as in the past. Food was nice, & delicious & there's a variety. My special thanks goes to Chef Priyantha, & Miss Sewwandi. Really appreciate your warm hospitality! I trust if Mr. Nandadewa, the former Manager was here, this type of mistakes wouldn't have happened. The hotel need renovation especially in bath rooms ( as there's leaks in some pipe lines, rusted things). Further cleaness of rooms, new drapery is essntial. Well trained & pleasant staff should be occupied at the Reception & for room service. We used to stay at Tamarind Lake when we travel Katargama each year. But with the unpleasant experience we had to face this time, we do not wish to stay here again.

I together with five Australian friends and two parents booked the hotel on 26th December. previous day evening two people got an email saying they have been transferred to a sister hotel called Okrin. Then we raised the issue, with the manager of the hotel ( Muslim gentleman ) and thereafter everyone was transferred to OKrin. The reason given was hilarious. " One guest has extended the stay" . Can we accept this joke in hospitality industry. Please note that these hotels were completely two different qualities. We didnt even get a refund for the low quality hotel we were given. Actually this was a planned trick to give business to Okrin. So be careful with this hotel management's dirtyness.

Requires more Cleaning done to this Hotel Rooms and Toilets . Toilet walls and screens are disgusting and smelly too . Seems the location is neglected and hope the Management will take steps in rectifying the drawbacks . The Food was delicious and very nice location Too .

我沒有機會了解這家酒店，因為雖然提前 6 個月預訂，但他們在我抵達前一天晚上取消了。他們為我提供了另一家級別低得多且價格相同的酒店。當我告訴他們時，他們減少了 10 美元並提供晚餐，但我不得不忙著尋找其他東西。

不幸的是，我無法作為客人評論這家酒店，因為他們提前不到 24 小時取消了我們的住宿。我在5 月預訂了這家酒店，前一天8:30 他們發訊息詢問我們什麼時候到達，我回復了，2 小時後我收到一條訊息，說他們已經超額預訂了，取消了住宿，並提供了另一家較小的酒店沒有額外費用的負評！完全顛覆了我們的計劃和對客戶的可恥對待，我只能假設他們為我們的房間提供了更高的價格，因為我們很早就預訂了並且收到了很好的價格。可恥

對我們的住宿感到非常失望。之前住在這裡，我們對這家旅館缺乏維護感到非常失望。我們的房間很噁心。玻璃門、衛生紙架、冰箱把手上的髒指痕以及浴室鏡子和水龍頭上的水痕很明顯已經很久沒有清潔了。冰箱壞了，電視也壞了。公平地說，來修理它們的工作人員非常友好，也非常願意提供幫助。一位工作人員告訴我們，空調吹的是熱風，他向我們解釋說，我們必須將溫度調至 16 度才能正常工作，但我們的其他 2 個房間的溫度為 22 度，非常冷。其他兩個房間也同樣骯髒。我無法克服的是，你們有這麼多工作人員在工作，但清潔度卻不存在。請去看看你的淋浴間，黴菌和角落的浮渣會讓任何人生病。永遠不會再住在這裡，真遺憾，因為它確實是一個不錯的酒店，如果能得到維護就更好了。