基洛納Golden Gems Jewellery Ltd附近酒店

I stayed at the Kelowna Super 8 for a longer term stay as we have just moved to Canada. My stay was pleasant and the beds were comfortable but I wasn't overly impressed with the property or some of the policies that I faced during my stay. The rooms were VERY dated and although they were clean, the property is definitely in need of an upgrade. The state of the property unfortunately is not the reason for my poor rating. When I checked in, my experience started poorly as I was told that instead of the typical $200 room deposit, the property was going to charge me $500 instead because I was going to stay there longer term (10 days) - 1st negative Then I was told that if I wanted to change my linens, I would PERSONALLY have to ***** my bed and bring the towels and linens to the front desk where I would then need to collect new linens and MAKE MY OWN bed. For the cost of my stay this is unacceptable! - 2nd Huge Negative I fully understand that it is important to minimize contact in order to protect your staff from exposure to COVID but, there are other ways to manage this in a property of your size! I offered to let the front desk know when I was going to be away from my room during the day (I have just started a new job with Interior Health with BC Cancer.) but was told that if I wanted my room cleaned while I was staying onsite I would need to pack up and move to a new room. - 3rd negative As I mentioned, I have just arrived from Australia to start a new job and had 3 bags with me while waiting for our temporary accommodation to become available in October. Moving rooms was not only a huge inconvenience but completely unacceptable given that I was staying for a long term in the hotel. Lastly, I was charged up front for my entire 10-day stay. While this in and of itself is not a massive issue, I have travelled globally and have NEVER been charged for a 10-day hotel stay until the end of my visit. I was made to feel like a degenerate instead of a valued patron as I was told the billing was made in case I didn't pay my bill at the end of my stay??? Your team, along with all other hotels in my booking experience took a copy of my credit card and identification when I checked in, additionally, you have my address, phone number and email contact information from my reservation. How is it that I am purportedly not meant to pay for my stay if you have these personal details on file? Again, my complaint about this is based more on principle...

Da wir bereits gute Erfahrungen mit der Econo Lodge gemacht haben, buchten wir für die Durchreise dieses Motel. Was wir vorfanden war einfach nur schockierend! Unser gebuchtes Nichtraucher-Zimmer roch stark nach Zigarettenqualm, das Zimmer war dreckig und das Bett sah aus, als wurde es nicht frisch bezogen. Wir stellten vorerst unsere Koffer ab und gingen in die Stadt. Als wir wieder im Motelzimmer ankamen, roch es immer noch stark nach Zigaretten und wir ekelten uns vor allem dort, sodass wir uns beschwerten. Letztendlich bekamen wir ein neues Zimmer, welches in Ordnung war, nur trotzdem sind wir sehr enttäuscht, dass das vorherige Zimmer so schrecklich dreckig war. Deshalb würde ich dieses Motel niemanden empfehlen.

酒店在機場附近，設施服務質量很高，5星級，離UBC大學很近，有免費班車，附近有超市購物，離市中心稍遠，大概13公裏。 在半山腰。

房間很棒,滿滿的優惠以防你忘記什麼。大堂滿滿的招待等着開會!游泳池和健身房都是全新的!位置離機場幾分鐘,有隨叫隨到的班車!我免費延遲退房,並使用了設施直到趕上我晚班機!特別感謝 Tushar ,雖然還在訓練,但你肯定知道如何提供貴賓服務!

住了一個月。當我提前預訂房間時,被告知是1500美元加上500美元的押金。當我到達時,他們告訴我是1800美元。我來自安大略,所以我別無選擇,只能額外支付。他們堅持說,他們告訴我這是價格,但這是假的。當28日他們打電話給我問我是否在退房時,我有一個令人不快的驚喜。我上次檢查時一個月有30天,但不是根據這些人。我很高興多付300美元,在我最後2晚住的一家合適的酒店,這個地方是我有過的最差的入住體驗。他們不關心你。他們對自己的工作和生意沒有自豪感。你可以說這是他們的錢,僅此而已。不要呆在這裏。房間很髒,他們不做日常服務,當他們做時,他們使用舊牀單和毯子。他們完全沒有組織。有一天,我們用光了廁紙,要求我們多加一卷,他們斷然拒絕了,說我們有責任提供衛生紙。上二樓的台階非常滑,我和女朋友滑倒了,摔下來,女朋友摔得滿身青一塊紫一塊。工作人員根本不在乎。如果我能投零星票,我會投。所有的好評論要麼是機器人,假賬,要麼是與業主有關。絕對是垃圾汽車旅館,不要在這裏浪費錢。

I stay here once or twice a year when I come to visit family, and usually, it's great. It's an older property and needs a refresh, but it's still (was) my favorite place to stay. This time tho, I'm not feeling the love No mobile key available - had to phone to ask where it was. Hotel did not reach out to advise it wasn't available although there had been known Issues Asked for a room on a lower floor one week before reservation and told when I checked in there were none available, which is I believe due to the mobile key not being available on time. Front desk staff not accommodating at all about it. Microwave in room unplugged Stain on the bed Beds hard as a rock Pillows are so soft, if you like a harder pillow be sure to bring one. One of our nights, there was a ton of kids outside running and hollering in the front of the property. Had to call down to the front desk and even then, it took over 45 mins before it stopped. Take my advice and get a room on the backside of the property. Breakfast no longer included, very disappointed. I'm probably being a bit picky because I'm used to such a great experience. Pretty disappointed this time but the extra ducks from the staff made me feel better

我和丈夫需要一個地方在我最好的朋友的婚禮後崩潰。我下午3:50到達辦理入住,桌子後面的女人說“入住是下午4點 - 所以在10分鐘內”有點震驚她的回答,我出去等待。沒有參加婚禮的丈夫單獨到達,通過一個大廳進入假設我會入住的不同門 - 他看到其他人在辦理入住,所以他決定在他們後面排隊。這一切都還在下午4點之前。她一定是在我離開時開始檢查人們,讓她幾乎完成檢查在我丈夫排隊的時候,前面的人。房間本身很乾淨,牀夠舒服。我們的實際入住沒問題。只是一個非常不幸的開始。然後,在與一個脾氣暴躁的其他前台工作人員退房後,下一個早上,我們意識到我們忘記了房間的東西。我們打電話進來,並迅速被告知,一旦我們退房,我們不允許返回大樓,如果發現任何東西,客房部會在他們一天結束時把它帶到前台 - 我們都知道,是下午4點。我們不住在城裏,我們解釋了很多,現在真的很想把它取回來。前台工作人員告訴我們,他們無能爲力,如果(不是什麼時候)發現任何東西,我們可以在一天結束時打電話回來,看看是否在前台出現,並組織它郵寄給我們。當然,在這一點上,我們不相信這個非常不友好的前台工作人員做任何事,所以我們開車回到酒店,管家爲我們找到了我們的項目,沒有任何問題。無法相信前台的敵意程度,每一次機會。永遠不會回來,永遠不會推薦任何人留在那裏,除非真的沒有其他選擇。

地理位置優越，友善的員工，舒適的床，優質的咖啡。暖融融 私人的，但是鄰居吵。風景不錯。我會再呆在那裡，物有所值 下雪了，所以沒有機會參加任何戶外活動