基洛納Okanagan Symphony Society附近酒店

一個很好的旅館-12月中旬幾乎是空的。優越的地理位置，靠近老市區，幾乎在海濱。運行良好並且乾淨。對於那些陪伴親人過夜到睡眠診所或癌症診所進行治療或住院的人來說，這是一個絕佳的選擇。 強烈推薦-物超所值。

I stayed at the Kelowna Super 8 for a longer term stay as we have just moved to Canada. My stay was pleasant and the beds were comfortable but I wasn't overly impressed with the property or some of the policies that I faced during my stay. The rooms were VERY dated and although they were clean, the property is definitely in need of an upgrade. The state of the property unfortunately is not the reason for my poor rating. When I checked in, my experience started poorly as I was told that instead of the typical $200 room deposit, the property was going to charge me $500 instead because I was going to stay there longer term (10 days) - 1st negative Then I was told that if I wanted to change my linens, I would PERSONALLY have to ***** my bed and bring the towels and linens to the front desk where I would then need to collect new linens and MAKE MY OWN bed. For the cost of my stay this is unacceptable! - 2nd Huge Negative I fully understand that it is important to minimize contact in order to protect your staff from exposure to COVID but, there are other ways to manage this in a property of your size! I offered to let the front desk know when I was going to be away from my room during the day (I have just started a new job with Interior Health with BC Cancer.) but was told that if I wanted my room cleaned while I was staying onsite I would need to pack up and move to a new room. - 3rd negative As I mentioned, I have just arrived from Australia to start a new job and had 3 bags with me while waiting for our temporary accommodation to become available in October. Moving rooms was not only a huge inconvenience but completely unacceptable given that I was staying for a long term in the hotel. Lastly, I was charged up front for my entire 10-day stay. While this in and of itself is not a massive issue, I have travelled globally and have NEVER been charged for a 10-day hotel stay until the end of my visit. I was made to feel like a degenerate instead of a valued patron as I was told the billing was made in case I didn't pay my bill at the end of my stay??? Your team, along with all other hotels in my booking experience took a copy of my credit card and identification when I checked in, additionally, you have my address, phone number and email contact information from my reservation. How is it that I am purportedly not meant to pay for my stay if you have these personal details on file? Again, my complaint about this is based more on principle...

酒店在機場附近，設施服務質量很高，5星級，離UBC大學很近，有免費班車，附近有超市購物，離市中心稍遠，大概13公裏。 在半山腰。

房間很棒,滿滿的優惠以防你忘記什麼。大堂滿滿的招待等着開會!游泳池和健身房都是全新的!位置離機場幾分鐘,有隨叫隨到的班車!我免費延遲退房,並使用了設施直到趕上我晚班機!特別感謝 Tushar ,雖然還在訓練,但你肯定知道如何提供貴賓服務!

從溫哥華開車前往班夫中休息的一個小鎮"Kelowna"非常有愛的小鎮.酒店選擇了萬豪集團下的Fairfield Inn也很滿意.從停車在專門的酒店區域,到下車接待辦理入住,都非常的愉快. 前台人員的問詢,和問題解答非常的好.還有關於酒店設備和設施的介紹.房間內整潔和房間的大小也非常的滿意.不錯.推薦在 Kelowna就入住這個酒店. 旁邊對麪開車就是各種大超市.去到市區小鎮上大概就是10分鐘車程.周邊其實也是非常便捷的.

我們使用了政府僱員折扣，所以得到了一個非常優惠的價格。泳池有個很棒的水滑道，孩子們可以在那玩上幾個鐘頭！有24小時的健身區。員工非常友善！早餐比較一般，但也是非常典型的酒店免費早餐。床不算太舒服，但我睡得很好，房間很乾凈。位置很好，去UBCO和Orchard 公園商場很方便。下次我一定還會選擇住這。

我在這家酒店住得很愉快!首先有一個負面的評論:牀非常結實,這對我的背部不好,因爲我身體上有殘疾。現在,我注意到了所有的積極因素:當我到達時,我發現他們把我放在三樓的一個房間裏,沒有電梯。我解釋了我的身體狀況,他們非常友善,很快地給我找到了一樓的一個無障礙房間。然後他們走得更遠,幫我把所有的行李從車上卸下來,然後把它帶到房間裏!這裏的工作人員非常友好,善良和樂於助人!羅奧。非常寬敞乾淨!歐式早餐雖然不是最高檔的食物,但有很多選擇(熱和冷),而且每天都有足夠的時間開始!最後,當然不是最不重要的是,他們的游泳池和熱水浴缸是驚人的(完全減輕了堅實的牀背痛!它是開放的9am-10pm,所以我可以享受它一整天多次!我絕對會推薦這家酒店,我肯定我會回來的!

12月住過TownePlace酒店,1月又住過。我第一次訪問很好,但不幸的是我們的電視不工作。當我們打開時真的很晚,所以他們無法修復。但他們很友善,嘗試並確實提供了第二個房間,我們拒絕了。我們仍然喜歡這家酒店,想給它第二次機會。我的大兒子大腦中有一個腫瘤,需要出來。所以我們的訪問壓力很大。我提前發了郵件,問他們是否可以確保電視在我們到達時工作。在辦理入住時,我們收到了一個很好的熱情歡迎,升級了房間,一個歡迎袋的糖果,有一張卡片,他們甚至編程了電視說“下午好克里斯汀”這是一個很好的觸摸!!!這家酒店知道客戶服務的重要性。如果您在西基洛納,出於休閒,商務或醫療原因,我強烈推薦萬豪的TownePlace Suites by Marriott,作爲很棒的住宿地點!

我和丈夫需要一個地方在我最好的朋友的婚禮後崩潰。我下午3:50到達辦理入住,桌子後面的女人說“入住是下午4點 - 所以在10分鐘內”有點震驚她的回答,我出去等待。沒有參加婚禮的丈夫單獨到達,通過一個大廳進入假設我會入住的不同門 - 他看到其他人在辦理入住,所以他決定在他們後面排隊。這一切都還在下午4點之前。她一定是在我離開時開始檢查人們,讓她幾乎完成檢查在我丈夫排隊的時候,前面的人。房間本身很乾淨,牀夠舒服。我們的實際入住沒問題。只是一個非常不幸的開始。然後,在與一個脾氣暴躁的其他前台工作人員退房後,下一個早上,我們意識到我們忘記了房間的東西。我們打電話進來,並迅速被告知,一旦我們退房,我們不允許返回大樓,如果發現任何東西,客房部會在他們一天結束時把它帶到前台 - 我們都知道,是下午4點。我們不住在城裏,我們解釋了很多,現在真的很想把它取回來。前台工作人員告訴我們,他們無能爲力,如果(不是什麼時候)發現任何東西,我們可以在一天結束時打電話回來,看看是否在前台出現,並組織它郵寄給我們。當然,在這一點上,我們不相信這個非常不友好的前台工作人員做任何事,所以我們開車回到酒店,管家爲我們找到了我們的項目,沒有任何問題。無法相信前台的敵意程度,每一次機會。永遠不會回來,永遠不會推薦任何人留在那裏,除非真的沒有其他選擇。